Avaya Communication Manager Administrator's Manual page 1484

Feature Reference
Call forwarding
•
Expert Agent Selection (EAS)
Agents logged in with EAS enabled cannot activate or deactivate Call Forwarding. The physical
extension where the EAS agent is logged in can be forwarded, but the EAS agent must first log
out. Then, the phone can be forwarded.
•
Hold
If any party is on hold when a forwarded-to call routes off net, that call does not undergo call
classification, even when the
•
Intercom—Automatic
When a phone with Intercom—Automatic is call forwarded to another phone, the auto-icom
feature also forwards. Intercom—Automatic is not forwarded if a call forwards off-net.
•
Interflow
The Interflow feature allows ACD calls to be redirected from one split to a split on another switch
or to another external location. This is accomplished by forwarding calls that are directed to the
split extension to an off-notify-net location via the Call Forwarding All Calls feature.
•
Intraflow
Call forwarding can be used to unconditionally redirect ACD calls from a split to another
destination on the same switch.
•
Leave Word Calling (LWC)
LWC cannot be activated toward a phone that has Call Forwarding activated. If LWC was
activated before the called phone user activated Call Forwarding, the callback call attempt is
redirected to the forwarded-to party.
•
Multifrequency Compelled (MFC) Signaling
This feature shares call classification resources with the Coverage of Calls Redirected Off-Net
feature.
•
Personal Central Office Line (PCOL)
PCOL calls cannot be forwarded.
•
QSIG
If a call is forwarded over an ISDN-PRI trunk administered with supplementary service protocol
"b" (QSIG), then additional call information may be displayed.
•
Send All Calls
If an extension has both Send All Calls and Call Forwarding All Calls activated, calls to that
extension that can immediately be redirected to coverage are redirected. However, other calls,
such as Priority Calls, are forwarded to the designated extension.
Activation of Send All Calls at the forwarded-to extension does not affect calls forwarded to that
extension.
•
Temporary Bridged Appearance
The system maintains a Temporary Bridged Appearance for on-net calls after the call is answered
or until the caller hangs up. However, for calls forwarded off-net, the system cannot maintain a
Temporary Bridged Appearance. Once the call is redirected to the principal's coverage path, the
trunk to the off-net, forwarded-to, number is released.
1484
Coverage of Calls Redirected Off-Net
Administrator's Guide for Avaya Communication Manager
field is y.
November 2003