Avaya Communication Manager Administrator's Manual page 1436

Hide thumbs Also See for Communication Manager:
Table of Contents

Advertisement

Feature Reference
Call detail recording
Table 27: ITCS transfer to outgoing trunk
Segment
A–B
A–C
Outgoing trunk call splitting
If outgoing trunk call splitting is active, CDR creates records of transferred outgoing calls as described
above for incoming trunk call splitting. For conferenced calls, the originator of the conference will be
charged until he or she drops from the call, at which point CDR begins a second record for the
conferenced user. Records for parties on a conference do not overlap; they are split. To enable this option,
set the
Outgoing Call Splitting
OTCS examples
In the next example, switch party A (57890) calls B(7771234), talks for 5 minutes, then conferences in C
(7775678). They all talk for another 5 minutes, at which point all parties drop.
Table 28: OTCS conference
Segment
A–B
A–C
Switch party A (51234) calls public-network party B (5659999). They talk for 5 minutes. A then transfers
the call to switch party C (54444).
Table 29: OTCS transfer
Segment
A–B
C–B
Attendant call recording
Both incoming and outgoing call splitting give you the option of recording the attendant portion of calls
that are transferred. To enable this option, set the
field to y.
If either incoming or outgoing trunk call splitting is enabled, the attendant portion of a conference call
always produces a separate record.
1436
Condition
Duration
Code
0:05:0
9
0:04:0
9
field to y on the CDR System Parameters screen.
Condition
Duration
Code
0:10:0
C
0:05:0
C
Condition
Duration
Code
0:01:0
A
0:05:0
A
Administrator's Guide for Avaya Communication Manager
Access Code
Calling
Used
Number
123
345
123
Access Code
Calling
Used
Number
345
57890
345
57890
Access Code
Calling
Used
Number
345
51234
345
54444
and/or
Incoming
Outgoing Attendant Call Record
Dialed
Number
5657890
5665555
Dialed
Number
7771234
7775678
Dialed
Number
5659999
5659999
November 2003

Advertisement

Table of Contents
loading

Table of Contents