Avaya Communication Manager Administrator's Manual page 1713

You must ensure that:
•
All tenants can call and be called by partition 1. This is the system default. If you change this
default some call types fail. For example, dial 0 fails, as do SVN calls, ACA calls, etc.
•
All stations in a call-pickup group are under control of the same tenant
•
All stations with bridged appearances are under control of the same tenant
•
Stations in different departments (for the purposes of attendant services) can call each other
You must assign a tenant partition number to each object (endpoint, virtual endpoint, or other entity) that
has an assigned COR. The exceptions are authorization codes and fixed-assignment virtual endpoints.
You administer Tenant Partitioning via the Tenant Partitioning screen; you need to administer one screen
for each tenant partition. Begin the initial administration of the Tenant Partitioning feature by completing
the tenant partitioning screen. Keep in mind that you must specify an attendant group for each tenant that
you define, even if there are no consoles assigned to the attendant group. You must also assign an
attendant console to a tenant partition and you must assign a group number to the Attendant Console
screen.
Tenant Partitioning capabilities
Tenant Partitioning can provide the following services to tenants: telephone equipment, building wiring,
public and private network access, and attendant services. In addition, the feature can provide a full range
of Communication Manager capabilities to even the smallest tenant office, including Call Coverage,
Remote Access, Night Service Routing, and others. Tenants can also purchase adjuncts to Avaya
Communication Manager that are available from the server running Communication Manager, such as
CMS activity reporting.
Tenant Partitioning provides advantages to both the telecommunications service provider and individual
tenants:
•
Shared resources offer enhanced services at lower cost to the tenant, with increased profit for the
service provider.
•
The tenant has the appearance of a dedicated server running Avaya Communication Manager
without the expense.
•
All tenants can have attendant services.
•
A trained, full-time system administrator can install, administer, and maintain the server running
Communication Manager.
With proper administration, tenant resources, including trunking facilities, and all other Communication
Manager endpoints can be protected from access by other tenants.
Partitioning tenants
The default for Tenant Partitioning is one universal tenant for the system. This tenant, partition 1, is
usually reserved for the service provider. By default it has access to all facilities and any other tenant can
access it.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Tenant Partitioning
1713