Remotely Readable Electronic Phone Ids - Avaya Communication Manager Administrator's Manual

Feature Reference

Remotely readable electronic phone IDs

Interactions
•
Authorization Codes
When a Remote Access caller dials the assigned Remote Access extension and connects to the
system, the system may request the caller to dial an authorization code in addition to a barrier
code. Dial Tone between the barrier code and authorization code is optional. Calling privileges
associated with the COR assigned to the authorization code supersede those assigned to the
barrier code.
•
Class of Restriction
COR restrictions do not block access to the Remote Access feature.
•
Night Service
The Remote Access extension can be specified as the Night Service extension on an incoming,
non-DID, trunk group.
Related topics
See QSIG to DCS TSC Gateway
Remote Access screen.
See Setting up Remote Access
See Authorization Code — COR Mapping
the Authorization Code screen.
See Trunk Group
Remotely readable electronic phone IDs
Remotely readable electronic identification allows Communication Manager to read a serialized DCP
telephone's part number (comcode) and serial number. Avaya can use this information to determine the
proper maintenance replacement unit or the date of manufacture for warranty or QPPCN status.
The remotely readable electronic identification is currently only available with the 6400 Serialized DCP
telephones. The 6400 Serialized phone is stamped with the word "Serialized" on the faceplate for easy
identification.
The remotely readable electronic ID allows both you and Avaya service personnel to obtain more
accurate information about the phone, thus simplifying the repair process. With this new functionality, the
serial numbers for phones can be entered into trouble tickets manually so that Avaya can identify the
problem more easily. In addition, this feature enables Communication Manager to read the model
number of DCP phone types whose electronic IDs are not remotely readable.
Phones with remotely readable IDs show whatever information is available for phones connected to a
DEFINITY Extender, provided that the Extender has an active connection with Avaya Communication
Manager.
1648
on page 1114 for information about and field descriptions on the
on page 314 for step-by-step instructions for configuring remote access.
on page 655 for information about and field descriptions on
on page 1256 for information about and field descriptions on the Trunk Group screen.
Administrator's Guide for Avaya Communication Manager
November 2003