Intercom - Avaya Communication Manager Administrator's Manual

Feature Reference

Intercom

Interactions
•
Distributed Communications System (DCS)
If Communication Manager has both DCS and Integrated Services Digital Network (ISDN) displays, the
ICLID information displays in DCS formats.
Intercom
If you have users who call each other frequently, you can help them communicate more quickly. With the
intercom feature, you can allow one user to call another user in a predefined group just by pressing a
couple of buttons. You can even administer a button that always calls a predefined extension when
pressed.
Brief description
You control which phones can make intercom calls to each other by putting them in groups called
"intercom groups." Once a set of phones have been added to the group, you allow users to make intercom
calls by administering one or both of the following feature buttons on their phones:
Automatic Intercom
Dial Intercom
Phones with one or both of these features can belong to the same group.
Intercom groups
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You can create up to 32 intercom groups on one DEFINITY server.
•
Each group can have up to 32 extensions in it.
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It's OK to assign the same extension to different groups.
•
Intercom calls are only possible between extensions in the same group.
•
Any group member with a feature button for dial intercom can make an intercom call to any other
member in the group.
1574
This button always calls one predefined phone in the same
intercom group when pressed. You specify the destination
extension for this button.
This button allows users in an intercom group to call anyone
else in the same group. The caller lifts the handset, presses the
Dial Intercom button, then dials a 1- or 2- digit code for the
extension they want to reach.
Administrator's Guide for Avaya Communication Manager
November 2003