Avaya Communication Manager Administrator's Manual page 863

Italian Protocol Enabled
Valid entries
y/n
Field descriptions for page 10
Figure 188: Feature-Related System Parameters screen
change system-parameters features
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: ________
Message Waiting Lamp Indicates Status For: station
VECTORING
Reverse Star/Pound Digit For Collect Step? n
Available Agent Adjustments for BSR? _
SERVICE OBSERVING
ASAI
Call Classification After Answer Supervision? n
CALL CENTER SYSTEM PARAMETERS
EAS
Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI Link Core Capabilities on the
System-Parameters Customer-Options screen is y.
Valid entries
0–99 or blank
Administrator's Guide for Avaya Communication Manager
November 2003
Usage
Enter y to enable the Italian DCS feature on a systemwide basis.
FEATURE-RELATED SYSTEM PARAMETERS
Converse First Data Delay: 0
Converse Signaling Tone (msec): 100
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
Service Observing: Warning Tone? n
Usage
Enter the number of seconds the caller will hear ringback before the
Direct Agent Announcement is heard by the calling party.
Screen Reference
Feature-Related System Parameters
page 10
Delay: ___
Second Data Delay: 2
Pause (msec): 70_
or Conference Tone?
Send UCID to ASAI? n
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