Answer Detection - Avaya Communication Manager Administrator's Manual

Interactions
•
Automatic Wakeup
Recorded Announcement allows Automatic Wakeup to use the built-in announcement circuit
pack in place of an Audichron adjunct.
If you use an integrated, multiple-integrated, or external type of announcement for Automatic
Wakeup, you can also administer the announcement to repeat and to allow "barge-in" as a queue
type. The benefit of repeating announcements and "barge-in" queues is that you do not need a
separate port for each wakeup announcement. When guests pick up an announcement at a
particular time, they use only one port and the message repeats until the last guest hangs up and
the message ends.
Related topics
See Managing Announcements
your switch.
See the Hardware Guide for Avaya Communication Manager for more information on the TN2501AP
and the TN750-series announcement circuit packs.
See the Made Easy Tool for DEFINITY Media Server Configurations for information related to installing
and upgrading a system with the TN2501AP.
See Managing Vectors and VDNs
in a queue.
See Announcement Type

Answer detection

For proper CDR and accurate billing, you need to know when your outgoing calls are answered. Answer
detection means the method a switch uses to determine whether an outgoing call has been answered.
Brief description
Avaya Communication Manager provides 3 ways to determine whether the called party has answered a
call.
Call classification
A call-classifier circuit pack detects tones and voice-frequency signals on the line to determine whether a
call has been answered. This method is fairly accurate: calls that are answered normally are usually
classified correctly. But there are exceptions:
•
Miscellaneous tones, such as confirmation tones, may be classified as answers.
•
Loud background noise may activate answer detection, causing a call to be classified as answered
even if the call is not connected.
Administrator's Guide for Avaya Communication Manager
November 2003
on page 373 for information on how to administer announcements on
on page 199 for information on how to play an announcement for a call
on page 887 for information on setting up announcements for hotel guests.
Feature Reference
Answer detection
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