Avaya Communication Manager Administrator's Manual page 1365

Attendant Override of Diversion Features
Attendant Override of Diversion Features (override button) allows an attendant to bypass call-diversion
features activated by a called extension. A diversion feature is any feature that, when activated, causes a
call to redirect from the called telephone. Send All Calls, Call Coverage, and Call Forwarding are
diversion features.
You should explain to your attendants that they can use this feature with the Attendant Intrusion to place
an emergency or urgent call to a telephone user.
Attendant Serial Calling
Attendant Serial Calling enables the attendant to transfer trunk calls that return to the same attendant after
the called party hangs up. Once outside callers reach an attendant, they can use the same line into the
switch for multiple calls. Attendant Serial Calling is useful if trunks are scarce and Direct Inward Dialing
services are unavailable.
To allow your attendant to use serial calling, assign a serial-cal button on the
The Attendant Serial Calling feature is valid only on calls that have only one trunk on the connection.
You can define a priority queue for Serial Calls on the
Interactions
•
Centralized Attendant Services
Attendant Serial Calling does not work with Centralized Attendant Services.
•
Distributed Communications System (DCS)
Attendant Serial Calling works in a DCS environment only if the attendant activates it on the
same node as the trunk to which the attendant is connected. Do not conference the incoming trunk
call with a DCS party when activating. This would put two trunks on the connection.
Attendant Vectoring
Attendant Vectoring allows you to establish an attendant vector directory number (VDN) and send
attendant group calls through vector processing. This is useful when you want more flexibility with how
calls are routed when the system is in Night Service mode. For more information, see Avaya
Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide.
Administrator's Guide for Avaya Communication Manager
November 2003
Attendant Console
Console Parameters screen.
Feature Reference
Attendant Features
screen.
1365