Avaya Communication Manager Administrator's Manual page 1530

Feature Reference
Emergency Access to the Attendant
Considerations
•
The emergency tone cannot be silenced except by answering the emergency call.
•
The system should have at least one day and one night attendant (or night service station) for this
feature to be useful at all times.
Interactions
•
Centralized Attendant Service (CAS)
For a branch with CAS in effect, an emergency call reroutes to the branch attendant group. If the
branch does not have an attendant or if the branch is not in CAS Backup Service, the call is
denied.
If the branch PBX is in CAS Backup Service, an emergency call routes to the backup position and
is handled as any other non-emergency call.
•
Class of Restriction (COR)
An emergency call to the Attendant overrides all restrictions on the COR.
•
Individual Attendant Access
An emergency call cannot be placed to an individual attendant.
Emergency calls have priority over other calls to an individual attendant, only if they are assigned
a higher priority on the Console Parameters screen.
•
Inter-PBX Attendant Service
For branches with Inter-PBX Attendant Service in effect, an emergency call reroutes to the local
attendant group. If the branch does not have an attendant or if the attendant is not on duty, the call
is denied.
•
Night Service
When Night Service is in effect, emergency calls route to the night destination. Such calls are
included on the Emergency Audit Record, and the call is designated as Emergency Night in the
audit trail.
When an attendant is in night service, you must assign either a night station or a redirect
extension. Otherwise emergency calls to the night attendant hear a busy tone.
•
Off-Hook Alerting automatically places an emergency call to the attendant.
•
Priority Queue
You can change the priority of emergency calls to equal or lower than that of other types of calls.
•
Remote Access
An emergency call cannot be placed through Remote Access.
•
Restriction — Controlled
An emergency call overrides any controlled restriction.
1530 Administrator's Guide for Avaya Communication Manager
November 2003