Avaya Communication Manager Administrator's Manual page 1362

Feature Reference
Attendant Features
Interactions
•
Automatic Callback
Activating Automatic Callback at the called telephone denies Attendant Call Waiting.
•
Call Coverage
Attendant Call Waiting calls redirect to coverage if the called phone has Data Privacy or Data
Restriction activated. If one of these conditions exists, and you assign call coverage to a
telephone, and the user activates Send All Calls or coverage criteria is met, the call redirects to
coverage.
— The Coverage Don't Answer interval specifies how long a call remains directed to the
called telephone before redirecting to coverage. Attendant Call Waiting if applicable on
the call, is active for the duration of the Don't Answer interval only. At the end of this
interval, the call redirects to coverage.
— If the Return Call Timeout (Timed Reminder) interval expires before the Don't Answer
interval expires, the call does not go to coverage, but returns to an attendant console. If the
Don't Answer interval expires first, the call redirects to coverage, but can still return to the
console if a coverage point does not answer the call before the Return Call Timeout.
— If the
to the Hunt To Station Assignment.
•
Data Privacy, Data Restriction
Activating Data Privacy or Data Restriction at the called telephone denies Attendant Call Waiting.
•
Direct Department Calling (DDC) and Uniform Call Distribution (UCD)
Calls to a DDC or UCD group do not wait. However, they can enter the group queue, if provided.
•
Loudspeaker Paging Access
Activating Loudspeaker Paging Access at the called telephone denies Attendant Call Waiting.
•
Music-on-Hold Access
The calling party hears music if the call is a trunk-transferred call administered to receive
Music-on-Hold. Otherwise, the calling party hears ringing.
•
Recorded Telephone Dictation Access
Activating Recorded Telephone Dictation Access at the called telephone denies Attendant Call
Waiting.
Attendant Control of Trunk Group Access
Attendant Control of Trunk Group Access allows the attendant to control trunk groups, and prevents
telephone users from directly accessing a controlled trunk group. The attendant gains direct access to an
outgoing trunk group by pressing the button assigned to that trunk group.
Each attendant console has 12 designated Trunk Hundreds Select buttons that can be administered for
Attendant Control of Trunk Group Access. You can also administer each console with up to 12 feature
buttons for Trunk Hundreds Select buttons, which gives you up to a total of 24 buttons.
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field is assigned and the called telephone is busy, the call redirects
Station Hunting
Administrator's Guide for Avaya Communication Manager
November 2003