Avaya Communication Manager Administrator's Manual page 1716

Feature Reference
Tenant Partitioning
Table 100: Calling permissions for partitions
Calling
tenant
partition
number
1
2, 4-6, 8-15
3,7
16
17
18
Detailed description of Multiple Music-on-Hold
Tenant Partitioning allows you to assign each tenant a music source, unique to each tenant partition, to be
heard when a call is placed on hold. The tenant number assigned to the destination extension usually
determines which music source is heard. This capability allows you to tailor the music or messages for
the business needs of each tenant partition.
If the COR of the extension that places the call on hold permits music-on-hold, a caller on hold hears the
music source assigned to the partition at which the call initially terminates. For example, if calls coming
into Communication Manager route first to an INTUITY automated attendant that then routes the call to
the appropriate tenant partition, the caller on hold hears the music source of the INTUITY automated
attendant, not the tenant partition to which it is routed. Likewise, if a caller in tenant partition 2 makes an
out-going call using tenant partition 1's trunk groups, the caller will hear the music source assigned to
tenant partition 1. If the COR of the called extension does not permit music on hold, however, the caller
hears nothing.
The maximum number of music sources allowed is the same as the maximum number of tenant partitions
allowed; each music source can be used by one or more tenant partitions.
You can assign one of the following music-on-hold types to each tenant partition.
Table 101: Music-on-Hold types
Type System Response for a caller placed on hold
none silence
tone system-wide administered tone
music the music associated with the administered port. The number of
possible music sources equals the number of possible tenant partitions.
Each partition can have its own music source.
1716
Called tenant partition number
1 2, 4—6, 8—15
yes yes
yes Each partition
can call itself
but not the
others
yes no
yes no
yes yes
yes no
Administrator's Guide for Avaya Communication Manager
3,7 16
yes yes
no yes
Each partition yes
can call itself but
not the others
no yes
yes yes
yes no
17 18
yes yes
yes no
yes yes
yes no
yes no
no no
November 2003