Avaya Communication Manager Administrator's Manual page 1490

Feature Reference
Call Pickup
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Bridged Call Appearance
— If Call Pickup Alerting is activated and a bridged call appearance rings on a call pickup
group member's telephone, other group members cannot pick up the call.
— If Call Pickup Alerting is not activated and a telephone rings on a bridged call appearance,
group members can pick up the call.
— If Temporary Bridged Appearance on Call Pickup is enabled, a temporary-bridged
appearance is maintained at the called telephone. This allows the called party to bridge
onto the call after it has been picked up by another call pickup group member.
— Directed Call Pickup cannot be used to pick up a call alerting at a bridged call appearance.
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Call Coverage
You can use Directed Call Pickup to answer a redirected call alerting at a covering user's
telephone if there is a call-coverage temporary bridged appearance.
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Call Detail Recording (CDR)
The extension number dialed by the caller is recorded as the dialed number in CDR.
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Call Forwarding
If Temporary Bridged Appearance on Call Pickup is enabled, a temporary bridged appearance is
maintained if the forwarded-to telephone belongs to the same call pickup group as the
forwarded-from telephone. If Temporary Bridged Appearance on Call Pickup is not enabled, a
temporary bridged appearance is not maintained.
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Call Pickup Alerting
If a user who is a member of a ringing telephone's pickup group uses the Direct Call Pickup to
answer a call and the call is the only call ringing for any member of the pickup group, the Call
Pickup Alerting lamp goes dark when the user picks up the call.
If a user who is not a member of a pickup group uses Direct Call Pickup to answer a call, then
Call Pickup Alerting does not apply.
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Call Waiting Termination
You cannot use Call Pickup to pick up a Call Waiting call.
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Conference
If the
Call Pickup Alerting
conference call, the Call Pickup status lamp flashes if additional calls are available for Call
Pickup.
•
Consult
If the T
emporary Bridged Appearance on Call Pickup
the covering user appears as an idle-call appearance.
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Expert Agent Selection (EAS)
EAS agents can use Directed Call Pickup to pick up a call or have their calls picked up. The
agent's COR overrides the class of restriction (COR) of the telephone where the agent is logged
in.
If both the telephone's COR and the logged-in agent's COR allow Directed Call Pickup, the user
picking up the call can use either the telephone's extension or the agent's loginID.
1490
field is enabled and a call is picked up and conferenced into a
Administrator's Guide for Avaya Communication Manager
field is not enabled, the consult call from
November 2003