Call Charge Information - Avaya Communication Manager Administrator's Manual

Feature Reference

Call charge information

When a Call-by-Call Service Selection call is rejected because of a UAP, CDR records the cause as an
ineffective call attempt. The NSF recording takes place also for the user-defined Facility Type 2.
However, the NSF recording takes place only if the NSF is available in the incoming SETUP message.
Interactions
•
Multiquest Flexible Billing
Do not use a Service/Facility with the Facility Type field set to 2 or 3. NSF processing is not
performed for Facility Type 2. An NSF is not included in the outgoing SETUP message for
Facility Type 3.
•
Time-of-Day Routing
Any Time-of-Day Routing administration that affects routing preference also affects Call-by-Call
Service Selection. Use Time-of-Day Routing to vary the IXC based on the time of day and day of
the week.
Call charge information
Avaya Communication Manager provides two ways to know the approximate charge for calls made on
outgoing trunks:
•
Advice of Charge — for ISDN trunks
Advice of Charge (AOC) collects charge information from the public network for each outgoing
call. Charge advice is a number representing the cost of a call; it is recorded as either a charging or
currency unit.
•
Periodic Pulse Metering — for non-ISDN trunks
Periodic Pulse Metering (PPM) accumulates pulses transmitted from the public network at
periodic intervals during an outgoing trunk call. At the end of the call, the number of pulses
collected is the basis for determining charges.
Call-charge information helps you to account for the cost of outgoing calls without waiting for the next
bill from your network provider. This is especially important in countries where telephone bills are not
itemized. You can also use this information to let employees know the cost of their phone calls, and so
encourage them to help manage the company's telecommunications expenses. Note, however, that you
cannot necessarily use this information to dispute telephone bills with the network provider.
You need to request either AOC or PPM service from your network provider. In some areas, your choice
may be limited. Your Avaya representative can help you determine the type of service you need.
NOTE:
This service is not offered by the public network in some countries, including the US.
Detailed description
The availability of AOC and PPM varies from one country to the next. In some countries, AOC
information is received automatically for each call. In others, the system must request AOC information
for each call.
1412 Administrator's Guide for Avaya Communication Manager
November 2003