Avaya Communication Manager Administrator's Manual page 899

Group Extension
Enter an unused extension number to be assigned to the hunt group. The field may not be blank.
Valid entries
1 to 7 digits
Group Name
Enter a character string that uniquely identifies the group (for example, "parts dept," "purchasing," or
"sales dept").
Valid entries
27-character string
Group Number
This is a display-only field when the screen is accessed using an administration command such as add or
change.
Group Type
The group types available depend on what is administered on your
Customer-Options
CentreVu Advocate
configuration.
Each option uses a different method to select an extension or agent for a call when two or more
extensions or agents are available. The second table shows how calls are handled for each group type.
Table 17: Group Types
ACD=n
ACD, Split, Vector = n/y
ACD, Skill, Vector = n/y
ACD, Skill, Vector = y
Advocate or Elite
ACD, Skill, Vector = y
Dynamic Advocate
Administrator's Guide for Avaya Communication Manager
November 2003
Usage
Unassigned extension
Usage
screen for Automatic Call Distribution (ACD)
. The table below shows what group types are available depending on your
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x
System-Parameters
, Expert Agent Selection (EAS)
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x
x x
x x
x x x
x x x
Screen Reference
Hunt Group
and
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x
x x
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