Avaya Communication Manager Administrator's Manual page 1657

SVN Referral Call With Announcement
The SVN Referral Call with Announcement option has the capacity to provide a recorded message
identifying the type of violation accompanying the SVN referral call. Using Call Forwarding, Call
Coverage, or Call Vector Time-of-Day Routing (to route to an extension or a number off the media server
or switch), SVN referral calls with announcements can terminate to a point on- or off-switch.
Use of other means to route SVN referral calls to alternate destinations are not supported at this time. An
attempt to use an alternate method to route SVN referral calls may result in a failure to receive the call or
to hear the announcement.
Considerations
•
You may only administer one referral destination per system for each type of violation.
•
Exercise caution when administering bridged appearances for stations that are used as SVN
referral destinations. SVN referral calls terminating to bridged appearances must be accompanied
by an announcement message or must route to bridge appearances equipped with a display
module. SVN referral calls that do not have an announcement and terminate to a bridged
appearance not having a display will not provide an indication of the nature of the call.
•
An authorization code violation with remote access generates two SVNs -- one displaying
"authorization code violation" and one displaying "barrier code violation," even though the
correct barrier code was input. These two displays help you determine that the violation took
place in the context of a remote access attempt, not an attempt to place an outgoing call to an ARS
trunk.
Interactions
•
Call Coverage, Call Forwarding, and Call Pickup
These items are supported for SVN only if you use recorded announcements.
•
Centralized Attendant Services (CAS)
CAS attendants cannot receive referral calls from branch locations.
•
Distributed Communications System (DCS)
SVN does not support referral calls across a DCS network.
Related topics
See Monitoring the Access Security Gateway History Log
See Login Administration
See Setting up Security Violations Notification
See Recording Announcements
Administrator's Guide for Avaya Communication Manager
November 2003
on page 1051 to disable a login following a security violation.
on page 342 for instructions.
on page 376 to record announcements.
Feature Reference
Security violations notification
on page 335
1657