Avaya Communication Manager Administrator's Manual page 1475

A separate CDR record is produced for each trunk used in a trunk-to-trunk transfer. If ITCS is
active, the incoming trunk record shows the duration of the entire call.
If the originator of the conference call is optioned for intraswitch CDR, each time the originator
dials a non-trunk party, a new CDR record is started. For example, Station A is optioned for
intraswitch CDR and calls Station B. Station A conferences in Station C. Station A drops from the
call. Station B or C drops from the call. Two CDR records are output with Condition Code C: one
for the A to B call and one for the A to C call.
If the originator is not optioned for intraswitch CDR, but one or more parties brought into the
conference are, one record with Condition Code C is generated for each dialed intraswitch party.
For example, Station A calls Station B, which is optioned for intraswitch CDR. Station A
conferences Station C. Station A drops from the call. Station B or C drops from the call. One CDR
record is output with condition code C for the A to B call.
Intraswitch conference call CDR records are output when both the calling number (originator)
and dialed number (terminator) of the call drop. The duration of the call will be from the time the
terminator answers until both the originator and terminator drop from the call.
If the attendant originates the conference, only the dialed numbers corresponding to intraswitch
optioned extensions stimulate the creation of CDR records.
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DCS
Station information is not passed throughout the DCS network for CDR purposes.
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DID trunks
All incoming calls on the DID trunk group will be recorded if administered to record incoming
CDR and if CDR is administered for this trunk group.
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Emergency Access to the Attendant
CDR does not generate intraswitch records for Emergency Access calls.
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Expert Agent Selection
A logical extension can be assigned to an agent who can log into a phone using that extension
number. On the CDR System Parameters screen, you can chose to record the agent's logical
extension as the called number rather than the hunt-group extension or hunt-group-member
extension.
•
Foreign Exchange (FX) Trunks
All calls made on an FX trunk group are recorded if administered to record CDR and if CDR is
administered for this trunk group.
•
Hotline Service
The stored number used on an outgoing or intraswitch Hotline call is recorded by CDR the same
as if it was manually dialed.
•
Hunt Groups
Either the hunt group extension number or individual hunt group member extension number is
recorded as the called number. This is administrable on the CDR System Parameters screen.
•
Intercept Treatment
If an outgoing or tandem call is routed to Intercept Treatment, the number dialed by the calling
party is recorded as the dialed number, and Condition Code F is recorded.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Call detail recording
1475