Avaya Communication Manager Administrator's Manual page 1624

Feature Reference
Night Service
Considerations for Night Console Service
•
The night console must be identical to and have the same features as the primary console. A
daytime console can double as the night console.
•
Night Console Service calls to the attendant group are still handled by an attendant, even though
the primary and daytime attendant consoles are out of service.
•
Only one night console is allowed in the system. The night console can be activated only when the
primary and daytime consoles have been deactivated.
•
If Night Console Service is active and a power failure occurs, the system automatically returns to
Night Console Service mode when it is powered up.
Considerations for Night Station Service
•
When Night Station Service is active but you have not established Night Station extensions, a user
can activate TAAS.
•
You can assign a Night-Serv button to either an attendant extension or a phone extension. An
individual trunk group or hunt group can be put into night service by either an attendant extension
or a phone extension with the necessary button. When a user presses this button to activate Night
Station Service, all calls to that particular trunk group or hunt group are routed to the Night
Service extension assigned to that group.
•
If a trunk without disconnect supervision goes to Night Service, the system drops the trunk after a
period of time to avoid locking up the trunk. The call is not routed to the DID-LDN night
extension.
Considerations for TAAS
•
If Night Service is active and a power failure occurs, the system, when brought back up,
automatically returns to Night Service mode.
Considerations for Trunk Group Night Service
•
All incoming calls on Night Service trunk groups go to the trunk group's NSE unless the trunk
group member has its own Trunk Group Member Night Destination, in which case the calls are
redirected to that destination instead of the trunk group's NSE.
•
Calls already in progress on a trunk group (such as talking, on hold, or waiting in queue), are not
affected when the individual Trunk Group Night Service or System Night Service is activated.
•
Trunk Group Night Service and System Night Service work independently of one another.
— When a user activates System Night Service, any trunks that are controlled by individual
Trunk Group Night Service buttons remain in day service. Trunk groups that are not
currently assigned to Trunk Group Night Service are assigned to System Night Service.
— Trunks with individual Trunk Group Night Service can be removed from Night Service
even though the rest of the system remains in Night Service.
— When a user deactivates System Night Service, any trunks that have individual Trunk
Group Night Service still active remain in night service.
— Trunks with individual Trunk Group Night Service can be placed into Night Service even
though the rest of the system remains in day service.
•
If a trunk is added to a trunk group while that trunk group is in Trunk Group Night Service, the
trunk is brought up in night service.
1624 Administrator's Guide for Avaya Communication Manager
November 2003