Avaya Call Management System Manuals

Manuals and User Guides for Avaya Call Management System. We have 1 Avaya Call Management System manual available for free PDF download: Custom Reports

Avaya Call Management System Custom Reports

Avaya Call Management System Custom Reports (180 pages)

Brand: Avaya | Category: Software | Size: 1.5 MB

Table of Contents

Custom Reports
1
Table of Contents
3
Preface

7
- Introduction
  7
- Organization and Use of this Document
  7
- Related Documents
  9
  - CMS Software Documents
    9
  - Upgrade Documents
    10
  - Hardware Documents
    12
  - Switch Documents
    12
  - Administration Documents
    12
  - Other Documents
    13
  - Documentation Web Sites
    13
- Conventions Used in this Document
  14
Introduction to Custom Reports

15
- Overview
  15
- Custom Reports and Screen Painter
  15
  - What Is a Custom Report
    15
  - Screen Painter
    16
- Tasks to Create a Custom Report
  17
- Standard Reports that Cannot be Customized
  19
- Database Items Not in Standard Reports
  19
- How CMS Stores and Retrieves Data
  19
  - How CMS Stores Data
    19
  - How CMS Retrieves Data
    23
Issue 3.0 May

29
Chapter 1: Getting Started

31
Chapter 2 : Using Screen Painter Editing Tools

41
- Navigating Screen Painter
  41
- Copying an Existing Report Design
  45
  - Access the Get Copy Window
    46
  - Enter a Report Name
    47
  - Enter a User ID
    47
  - Select a Report Type
    47
  - Verify the Report
    47
  - Copy the Report
    47
- Editing a Report with Blocks
  48
  - Erasing a Block
    49
  - Moving a Block
    50
  - Copying a Block
    52
- Entering Report Text
  53
- Saving Your Work
  54
Chapter 3 : Defining the Data for a Custom Report

55
Chapter 4: Completing Your Custom Report

111
- Highlighting Fields
  111
- Defining Stationary (No-Scroll) Areas
  114
  - Changing a No-Scroll Area
    115
- Saving the Report Design
  116
- Testing the Report Design
  117
- Test Design Error Messages
  119
  - Phase 1 Error Messages
    119
  - Phase 2 Historical Error Codes
    122
  - Phase 2 Real-Time Error Codes
    127
- Running Custom Reports
  129
Chapter 5: Advanced Report Design

131
- Creating a Custom Data Table
  131
  - Access the CMS Database in INFORMIX
    132
  - Build the Table
    133
  - Add Data to the Table
    139
  - Modifying a Table
    141
  - Changing Data in a Table
    142
- Including Forecast Data in a Custom Report
  144
- Including Exceptions Data in a Custom Report
  147
- Selecting Rows from more than One Table
  151
- Alternative Row Search Conditions
  155
- Repeating Aggregate Function Values
  158
- Database Items and Calculations
  162
  - Reference
    162
Glossary

163
Index

173

Advertisement

Advertisement

Related Products

Avaya Categories

Telephone

Telephone Server

Switch

More Avaya Manuals