Call Pickup - Avaya Communication Manager Administrator's Manual

Feature Reference

Call Pickup

Interactions
CPN Restriction is not supported on:
•
local switch station-to-station calls
•
calls originated from attendant console or data module
•
DCS calls (DCS CPN information is not affected by CPN Restriction)
•
UDP calls
•
TAC calls where the
Call CPN Restriction FAC
•
non-ISDN calls that must be tandemed
Per Call CPN Restriction over ASAI and CTI interfaces
Call Pickup
Call Pickup and Directed Call Pickup allow a telephone user to answer calls that alert at other extension
numbers within the user's specified call pickup group. Directed Call Pickup allows telephone users to
pick up any call on Avaya Communication Manager.
Call Pickup
Establish a call pickup group so that when one member of a group is away, other members can answer the
absent member's calls. A call pickup group usually consists of users who are located in the same area or
who have similar functions.
To pick up another user's call, a user goes off-hook and dials the Call Pickup access code or presses a
Call Pickup button.
If a user's telephone has a Call Pickup button and status lamp, then:
•
The status lamp lights steadily when Call Pickup is used.
•
If Call Pickup Alerting is activated, members' status lamps flash when a call comes in to any
extension in the call pickup group. Group members other than the called party, can answer using
Call Pickup. The called party can answer on the ringing call or bridged appearance.
NOTE:
Call Pickup Alerting for a telephone takes effect only when the Call Pickup status lamp is
not lit. If Call Pickup is used to answer a call, the status lamp lights steadily and does not
flash if there are additional calls to the call pickup group.
Both Call Pickup and Call Appearance status buttons flash at the called party's telephone.
If calls ring at 2 or more telephones in a call pickup group and a group member presses the Call Pickup
button, a distribution algorithm determines which call is answered. Thus, all call pickup group members
are treated equally. Specifically, when a Call Pickup button is pressed, the system searches the group
extension numbers until reaching an extension with a call eligible for Call Pickup. The next time a Call
Pickup button is pressed, the system searches from the next extension number.
1488
Per Line CPN Restriction
is dialed before the TAC
Administrator's Guide for Avaya Communication Manager
field on the * screen is y or r, or when the
Per
November 2003