Malicious Call Trace - Avaya Communication Manager Administrator's Manual

Malicious Call Trace

Malicious Call Trace (MCT) allows you to trace malicious calls. MCT allows you to define a group of
telephone users who can notify others in the group when they receive a malicious call. These users then
can retrieve information related to the call. Using this information, you can identify the malicious call
source or provide information to personnel at an adjacent media server or switch to complete the trace.
MCT also allows you to record the malicious call.
You allow users in the group to activate MCT and/or to control malicious call trace. The controlling
telephone user, or controller, receives the information that MCT collects on the call.
NOTE:
MCT does not work with the S8300 Media Server at this time.
MCT Voice Recorder
The MCT Voice Recorder is any type of audio recorder (for example, a standard audio cassette player)
that you can control via the Avaya Auxiliary Trunk board.
To record the call, manually place the MCT Voice Recorder in Record mode. The telephone user then
activates the MCT feature which applies power to the recorder (via the connected Auxiliary Trunk's
control signal interface).
Activating MCT
To activate MCT while on an active malicious call, perform one of the following:
•
Push an MCT-Activate feature button
•
Place the call on hold, get a second call appearance, and dial an MCT-Activate FAC. After the dial
tone, the user then dials their own extension, presses
•
Signal another user in the defined group to activate MCT. The co-worker activates MCT, waits for
the dial tone, and dials the call recipient's extension.
•
Inform a controller, who can request that another media server continue tracing the call.
The servers or switches must be tandemed. The controller on the first server supplies the trunk
member port id to be traced. The controller on the second server activates MCT and presses
followed by the trunk port id. The letters A through E of a port id are entered as 1 through 5 on the
station keypad. For example, trunk port id 01C0401 would be entered as 0130401.
Once MCT is activated, information on the call is collected and alerts users in the group. The alert is not
a call, so it is not affected by queues at the user's terminal. If an MCT Voice Recorder is connected, it
begins recording the conversation.
NOTE:
Any Bridging, Conference, or Intrusion tone connected to parties on the connection are
temporarily removed while the MCT Voice Recorder connects.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Malicious Call Trace
, or waits for a 10-second time-out.
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