Avaya Communication Manager Administrator's Manual page 864

Screen Reference
Feature-Related System Parameters
Direct Agent Announcement Extension
Valid entries
Valid extension
Expert Agent Selection (EAS) Enabled
To enable this field, either no ACD or vectoring hunt groups may exist or, existing ACD or vectoring
hunt groups must be "skilled." Only appears if Expert Agent Selection (EAS) on the System-Parameters
Customer-Options screen is y.
Valid entries
y/n
Message Waiting Lamp Indicates Status For
Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y.
Valid entries
station
loginID
Minimum Agent-LoginID Password Length
Enter the minimum number of digits that must be administered as an EAS Agent's LoginID password.
Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y.
Valid entries
0–9
VECTORING
Available Agent Adjustments for BSR
Controls the use of BSR available agent adjustments. The
be y on the System-Parameters Customer-Options screen.
Valid entries
y/n
864
Usage
Enter the extension of the direct agent announcement.
Usage
Enter y to enable Expert Agent Selection.
Usage
Since you only have one message waiting lamp on a phone, you
need to indicate if the message is for at the phone extension or the
loginID.
Expert Agent Selection (EAS) must be enabled to use this option.
Usage
Entering a 0 or blank indicates no password is required.
Usage
Enter y to allow adjustments to available agents.
Administrator's Guide for Avaya Communication Manager
Vectoring (Best Service Routing)
field must
November 2003