Call Park - Avaya Communication Manager Administrator's Manual

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Traffic Reports Removed
The list measurement tone-receiver traffic reports provide port usage for this feature.
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Transfer
The switch blocks a user from transferring a call which has routed off net to another party while
the call is undergoing call classification. If any party on a call that has routed off net is on hold
(due to the initiation of a transfer), the call routes off net without undergoing call classification.
This occurs even when the
Related topics
See System Parameters Call Coverage / Call Forwarding
number of times an extension rings before the system redirects the call or to determine whether the
forwarded-to phone can override call forwarding to allow calls to the forwarded-from phone.
See Feature Access Code
See Class of Service
that allows call forwarding.
See Station on page 1157 for information about button assignments.
See Setting up Call Forwarding
automatic call forwarding.

Call park

Call Park allows users to put a call on hold and then retrieve the call from any other telephone within the
system.
You can set a system-wide expiration interval for parked calls. If a call is not answered within the
interval, the parked call redirects to an attendant or to the user who activated Call Park (the parking user).
Calls redirect to the attendant if the default "Loudspeaker Paging" option is assigned and to the parking
user if the Deluxe Paging and Call Park Timeout to Originator option is assigned.
If no attendant or night service extension is administered, and if Night Service — Trunk Answer from
Any Station is not administered, the expiration interval is ignored and the call remains parked.
If two parties are connected on a parked call, a third party can also answer the call before the interval
expires, creating a 3-way conference.
The attendant console group can have common, shared extensions used exclusively for Call Park. These
extensions are not assigned to a telephone, but are stored in system translations and used to park a call.
The extensions are particularly useful when one party is paged at the request of another party. The caller
is parked on a common shared extension and the extension is announced. The status lamp associated with
the extension identifies "call parked" or "no call parked" (instead of active or idle status).
Call Park allows telephone users to answer a call at one extension, but complete the call at another
extension. Call Park also allows users to answer a call at any telephone after being paged by a telephone
user or an attendant.
Administrator's Guide for Avaya Communication Manager
November 2003
Coverage of Calls Redirected Off-Net
on page 801 for information on forwarding calls to an administered number.
on page 696 for information about assigning extensions a Class of Service (COS)
on page 172 for instructions on administering various types of
field is y.
on page 1195 for information on setting the
Feature Reference
Call park
1485