Avaya Communication Manager Administrator's Manual page 1552

Feature Reference
Hospitality features
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Display Prompting with Dual Wakeup Off
Display prompting is provided to attendants, front-desk users, and other users with
display-equipped phones. Administer front-desk users (or any other phones you want to grant
permissions to) with a console permission COS to perform the same actions as the attendant.
Other users can enter a wakeup request only for the extension where the call originates.
The attendant presses the automatic wakeup entry button to activate the feature. If the attendant is
on an active call with a system user, the user's extension displays as the default extension after
pressing the pound sign ( # ). If the displayed extension is not the extension of the user requesting
the wakeup call, the attendant can change it. Display prompting continues until the attendant
enters all necessary information and the request for the wakeup call is confirmed.
If a condition exists that does not allow the system to accept the wakeup request, the system
displays the reason for denial. Wakeup requests are denied for one of the following reasons:
— Too Soon — Indicates that the requested wakeup time is within the current five-minute
wakeup interval
— System Full — Indicates that the maximum number of wakeup calls is reached
— Interval Full — Indicates that the maximum number of wakeup calls in any 15-minute
interval is reached
The attendant can change or cancel a wakeup call request at any time.
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Display Prompting with Dual Wakeup On
Display prompting with Dual Wakeup works the same as Display Prompting with Dual Wakeup
off (described in the previous text), except that after the first wakeup request is entered, the user is
prompted for the second wakeup request.
When the system places a wakeup call, one of the following occurs:
— Extension Is Busy — The wakeup call is placed again later.
— No Answer — The extension rings for 30 seconds. If the call is not answered, the system
tries again later.
— Ringing Blockage — If four or more ports on the same analog-circuit pack are already
ringing, the system waits 16 seconds and tries again. If the second attempt is blocked, the
call has failed and the system waits 5 minutes before trying again.
— Call Is Answered — The guest answers the wakeup call and hears either music, a recorded
announcement, the speech-synthesizer announcement, or silence.
— System Reset — indicates that a system reset level 1 or system reset level 2 occurred
while the system attempted to place the wakeup call. Calls affected by these conditions are
treated as other wakeup attempts.
If a wakeup call is incomplete because of a busy, no answer, ringing blockage, or system reset, the system
attempts to place the call 2 more times at 5-minute intervals. If the call is not completed after 3 attempts,
the system leaves an LWC message to account for the failed attempt.
A special extension, called the Extension to Receive Failed Wakeup LWC Messages, is administered
exclusively for receiving failed wakeup-call LWC messages. When a failed message is retrieved, the
display shows the date, time, and extension for the failed wakeup-call attempt.
1552 Administrator's Guide for Avaya Communication Manager
November 2003