Avaya Communication Manager Administrator's Manual page 1534

Feature Reference
Extended user administration of redirected calls
How to use from an off-site location
To use Extended User Administration of Redirected Calls from off-site, you must first access the
telecommuting-access extension. If you make the request via Direct Inward Dialing (DID), you must
precede the extension with the correct public-network prefix. If you make the request via a trunk group
dedicated to remote access of this feature, you must dial the public-network number for the trunk group.
The system provides dial tone after you access the telecommuting access extension. At that point you can
enter only one of the four FACs associated with this feature. The 4 FACs associated with Extended User
Administration of Redirected Calls are:
•
Extended Call Fwd All Activate
•
Extended Call Fwd Busy D/A Activate
•
Extended Call Fwd Deactivation
•
Change Coverage
When the system provides dial tone, you can proceed with the steps outlined for on-site use of the feature
in Training Users
How to interrupt the command sequence
To interrupt the command sequence and begin again, you can enter an asterisk (*) at any point before the
second pound sign. The system provides dial tone, and you can begin the command sequence at the point
of entering your extension. (You should not enter the FAC again.) The interrupted command sequence is
not recorded as an invalid attempt.
Interactions
•
Bridged Appearance
When the pound key (#) is pressed from a bridged appearance immediately following any of this
feature's four FACs, the system assumes the currently active bridged extension will be
administered. The station security code of the currently active bridged extension must be entered
after the initial # to successfully complete the command sequence.
If the station has only bridged appearances, the station's extension must be dialed after the FAC to
successfully complete the command sequence, since the station's extension is not associated with
any appearances.
•
Call Coverage
Extended User Administration of Redirected Calls interacts with this feature only in that system
users can change their lead-coverage path.
An attempt to activate Send All Calls is denied if the currently active coverage path does not
allow Send All Calls in its coverage criteria. However, if you activate Send All Calls when it is
allowed, and then change your coverage path to one that does not allow Send All Calls, the Send
All Calls button remains lit and Send All Calls automatically resumes if you change back to the
coverage path that allows it.
1534
on page 317.
Administrator's Guide for Avaya Communication Manager
November 2003