Avaya Communication Manager Administrator's Manual page 1435

If ITCS is enabled and an incoming trunk call is conferenced or transferred to a local extension that is
optioned for Intraswitch CDR, the call produces an incoming trunk call record. It does not produce an
Intraswitch record.
To enable this option, set the
and make sure that
ITCS examples
The following scenarios depict calls made with ITCS active. The tables that follow do not show all fields,
only those that may change due to call splitting. Call durations are approximate.
Caller A (TAC 123) makes an incoming trunk call to switch party B (5657890). They talk for 2 minutes.
B then conferences in C (ext. 54321), and D (ext. 59876). The entire group talks for another 8 minutes, at
which point B drops off the call. This produces a record for segment A–B.
A, C and D continue to talk for another 5 minutes. All remaining parties drop, producing two more
records; A–C and A–D. Note that each record shows the incoming trunk ID as the calling number.
Table 25: ITCS conference
Segment
A–B
A–C
A–D
A (TAC 123) calls Station B (5657890). They talk for 1 minute, then B transfers the call to C (54321).
CDR generates a record for segment A–B. A and C talk for 5 minutes. CDR generates a record for
segment A–C.
Table 26: ITCS transfer
Segment
A–B
A–C
A (TAC 123) calls switch party B (5657890), they talk for one minute. B transfers the call to
public-network party C (5665555), they talk for 4 minutes. Note that the duration of the original
incoming trunk call includes the time after the call was transferred to an outgoing trunk, until all trunk
parties drop.
Administrator's Guide for Avaya Communication Manager
November 2003
Incoming Call Splitting
Record Outgoing Calls Only
Condition
Duration Code
0:10:0 C
0:13:0 C
0:13:0 C
Condition
Duration Code
0:01:0 9
0:05:0 9
field to y on the CDR System Parameters screen,
= n.
Access Calling
Code Used Number
123
123
123
Access Code Calling
Used Number
123
123
Feature Reference
Call detail recording
Dialed
Number
5657890
54321
59876
Dialed
Number
5657890
54321
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