Avaya Communication Manager Administrator's Manual page 1429

•
Bridged Call Appearance
Coverage criteria for bridged call appearances are based entirely on the criteria of the primary
extension associated with the bridged call appearance.
If a phone user has activated Send All Calls on the primary extension, incoming calls still ring
bridged call appearances of that extension as long as a simulated bridged appearance of the call is
maintained at the primary extension.
The switch blocks a user from bridging onto a call that has routed off-net while the call is
undergoing call classification.
•
Call Detail Recording
When the
the call has actually been answered off-net. The dialed number in the record is the off-net number
to which the call covers. The calling number is the station that is covered to the off-net location.
•
Call Forwarding
Call Forwarding provides a temporary override of the redirection criteria. Normally, calls forward
instead of redirecting to coverage. When a forwarding extension's redirection criteria are met at
the designated (forwarded-to) extension, the call redirects to the forwarding extension's coverage
path.
The system allows calls forwarded off-net to be tracked for busy or no-answer conditions and to
return for further call-coverage processing under those conditions. However, if the principal does
not have a coverage path, the system does not track the call and it is left at the off-net destination
regardless of whether it is answered or busy.
If an extension has both Send All Calls and Call Forwarding activated, most calls to that extension
are immediately redirected to coverage. However, Priority Calls, are forwarded to the designated
forwarding destination.
If Cover All Calls is part of the coverage redirection criteria and if Call Forwarding is active at an
extension, most calls to that extension are immediately redirected to coverage. However, Priority
Calls, are forwarded to the designated forwarding destination.
Activation of Send All Calls at the forwarded-to extension does not affect calls forwarded to that
extension.
•
Call Pickup
Any call redirected to a covering user who is a member of a Call Pickup group can be answered
by other members of the group.
•
Call Prompting
Coverage of Calls Redirected Off-Net competes with the Call Prompting feature for call classifier
ports.
•
CallVisor ASAI
Coverage of Calls Redirected Off-Net competes with CallVisor for call classifier ports.
•
Centralized Attendant Service (CAS)
If an incoming CAS call is directed to a hunt group, the call is not redirected to the hunt group's
coverage path.
•
Class of Restriction and Controlled Restrictions
Users who normally may be restricted from receiving calls still can receive calls directed to them
via Call Coverage.
Administrator's Guide for Avaya Communication Manager
November 2003
Coverage of Calls Redirected Off-Net field is y, a CDR record is generated only after
Feature Reference
Call coverage
1429