Avaya Communication Manager Administrator's Manual page 869

Call Selection Measurement
This field determines how Avaya Communication Manager selects a call for an agent when the agent
becomes available and there are calls in queue.
For information on CentreVu
Business Advocate Release 11 User Guide.
Valid entries
current-wait-
time
predicted-wait-
time.
Copy ASAI UUI During Conference/Transfer
Displays when, on the System-Parameters Customer-Options screen, either the
Proprietary Adjunct Links
Valid entries
y/n
MIA Across Splits or Skills
Valid entries
y/n
Service Level Supervisor Call Selection
Override
This field determines whether Avaya Communication Manager changes agents' call handling preferences
when a skill using Service Level Supervisor exceeds its Level 1 threshold.
For information on CentreVu
Business Advocate Release 3 Version 11 User Guide.
Valid entries
y
n
Administrator's Guide for Avaya Communication Manager
November 2003
®
Advocate, please contact your Avaya Account Executive or see the Avaya
Usage
Current Wait Time selects the oldest call waiting for any of
the agent's skills.
Predicted Wait Time is a feature of CentreVu
field is y.
Usage
Enter y to copy ASAI UUI during conference or transfer calls.
Usage
Enter y to remove an agent from the MIA queue for all the
splits/skills/hunt groups that he or she is available in when the
agent answers a call from any of his or her splits/skills/hunt
groups.
®
Advocate, please contact your Avaya Account Executive or see the Avaya
Usage
Enter y if you want to override the normal call handling preferences
of a skill's assigned agents in this situation.
Enter n if you do not want to override agents' normal call handling
preferences when the skill exceeds its Level 1 threshold. Service
Level Supervisor requires Expert Agent Selection and CentreVu
Advocate.
Screen Reference
Feature-Related System Parameters
®
Advocate.
ASAI Interface
®
or ASAI
869