Avaya Communication Manager Administrator's Manual page 1663

Voice Mail adjuncts (AUDIX, INTUITY, Octel)
Interactions
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Centralized voice mail with Interswitch Mode Codes does not interwork with SBS trunks. For that
application, the tie trunks between the Communication Managers cannot use the QSIG protocol.
While those trunks could be used for SBS bearer calls, it is unlikely that when this methodology is
implemented that SBS would also be implemented.
•
QSIG LWC MSI (Leave Word Calling with Message Wait Indicator over QSIG) supports Digital
Line Emulation integration for Centralized Voice Mail using SBS.
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SBS supports AUDIX Centralized Voice Mail.
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Transfer into QSIG Centralized AUDIX from a Served User switch will work over SBS.
•
Where a Serenade (Octel) is connected to Avaya Communication Manager with QSIG, that server
running Communication Manager will be the SBS terminating node interworking to the Serenade,
since the Serenade does not support SBS.
Call Center Interactions
Automatic Call Distribution (ACD)
•
Look Ahead Interflow (LAI) may not function correctly on an SBS call, due to the SBS
call setup delay. If the SBS delays prove to be a problem, polling by Best Service Routing
(BSR) using Non Call Associated (NCA) Temporary Signaling Connection (TSC) could be
used instead of LAI.
•
If Outbound Calling is being done from a Call Center, and the call is using SBS to call
another Communication Manager system, the call will be affected by the normal SBS call
setup delays. Outbound Calling over SBS trunks must not use Call Classification, since
there will be interference from the DTMF signaling invoked by SBS and sent to identify the
correct bearer call at the terminating end.
•
Dialed Number Information Service (DNIS) and Original Dial Number Delivery service
from a Service Provider can deliver an SBS bearer call to an SBS extension in an SBS
terminating node.
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When an incoming ACD call arrives via an SBS trunk, transfers by an agent to another
agent or to an application will work properly.
•
An incoming SBS call will be able to hear any announcements associated with the Call
Center.
•
The agent "Assist" functionality will work when the incoming call arrives using SBS.
•
Displays at the agent terminals will function correctly when the incoming call arrives over
SBS. This includes Vector Collected digits.
•
Multiple Call Handling will work when arriving calls are incoming SBS calls.
•
An incoming SBS call receiving Redirect on No Answer (RONA) will work correctly.
•
SBS calls receiving intra-flow, inter-flow or hunt group night service treatment will route
as a non-SBS call would.
•
Any ISDN and/or R2MFC call data (calling party number, II digits, CINFO digits, etc.)
that are currently interworked to (from) a QSIG trunk will be sent on (retrieved from) the
SBS signaling call at the SBS interworking node.
•
Call Center data that is currently transported on QSIG trunks will be sent on the SBS
signaling call.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Separation of Bearer and Signaling
1663