Tenant Partitioning - Avaya Communication Manager Administrator's Manual

Feature Reference

Tenant Partitioning

Interactions
•
Call Coverage
Calls redirected to Call Coverage maintain a temporary bridged appearance on the called
telephone if a call appearance is available to handle the call. The called party can bridge onto the
call at any time. The system can be administered to allow a temporary bridged appearance of the
call to either remain at or be removed from the covering telephone after the principal bridges onto
the call. If two parties are bridged together on an active call with a third party, and the bridging
tone is administered to yes, all three parties hear the bridging tone.
•
Consult
Consult calls use the temporary bridged appearance maintained on the call. At the conclusion of a
consult call, the bridged appearance is no longer maintained. If the principal chooses not to talk
with the calling party, the principal cannot bridge onto the call later.
•
Conference and Transfer
If a call has, or has had, a temporary bridged appearance; is conferenced or transferred; and
redirects to coverage again; a temporary bridged appearance is not maintained at the
conferenced-to or transferred-to extension.
•
Privacy — Manual Exclusion
When Privacy — Manual Exclusion is activated, other users are prevented from bridging onto a
call. A user who attempts to bridge onto a call when this feature is active is dropped.
Tenant Partitioning
(Not available with Offer B) Tenant Partitioning provides telecommunications services to multiple
independent groups of users through a single server running Communication Manager. Most commonly,
Tenant Partitioning provides these services from a single provider to multiple tenants of an office
complex. This eliminates the need for each tenant to purchase services separately, while still giving each
tenant the appearance of a dedicated Communication Manager. You can also use this feature to provide
group services, such as departmental attendants, on a single-customer server running Avaya
Communication Manager. Tenant Partitioning also allows you to assign a unique music source for each
tenant partition for callers who are put on hold.
NOTE:
If you use equipment that rebroadcasts music or other copyrighted materials, you may be
required to obtain a copyright license from, or pay fees to, a third party. You can purchase
a Magic-on-Hold
Avaya's business partners.
Detailed description
Tenants are defined and assigned by you, the system administrator. You must have the same authorization
as that required for COR administration.
Because some features are not partitioned, you must take care to administer these features to prevent
inter-tenant access. See
1712
®
system, which does not require such a license, from Avaya Inc. or
Interactions on page 1717 for a list of these features.
Administrator's Guide for Avaya Communication Manager
November 2003