Avaya Communication Manager Administrator's Manual page 1564

Feature Reference
Hospitality features
Communication Manager notifies PMS when Housekeeping Status information is entered. If the PMS is
unavailable, Communication Manager writes this information to a log. The log is accessible at
Communication Manager system management terminal, and is sent to the log printer, if administered.
Check In/Check Out
A Check-In request deactivates the outward-controlled restriction on the phone in a guest/patient room. A
Check-Out request deactivates any controlled restrictions and changes the controlled-restriction level to
outward restriction, checks for any messages, clears the wakeup request, and deactivates Do Not Disturb.
If you do not use PMS or if the PMS link is down, the attendant can activate Check-In and Check-Out
from an attendant console or a front-desk phone with display capability and console permission. This
requires two buttons, Check-In and Check-Out. Pressing either button places the display in the respective
mode and allows use of the touch-tone or DTMF buttons for entering data (rather than for placing calls).
The attendant exits Check-In or Check-Out mode by pressing any other button associated with the
display (for example, the Normal Mode button). This restores the display and the touch-tone or DTMF
buttons to normal operation.
A Check-In/Check-Out request sends information for Names Registration to Communication Manager.
This information includes the guest's name, room extension, and call-coverage path. If the PMS link is
down and check-in is done from an attendant console or display-equipped front-desk phone, the guest's
name and coverage-path information is not automatically updated.
If a guest/patient room has both a voice and a data extension, the checkout request applies only to the
voice extension.
Room Change/Room Swap
Room Change/Room Swap is provided only through PMS and activated from a PMS terminal. With
Room Change, data pertaining to the old room — including a pending wakeup request, the guest's name
(transparent/ASCII mode), and the guest's call-coverage path (transparent/ASCII mode) — moves to the
new room. With Room Swap, data pertaining to the two rooms swap. With either feature, if the
occupancy status is inconsistent, the system sends an error message to PMS.
Names Registration
Names Registration automatically sends a guest's name and room extension from PMS to
Communication Manager at check-in, and removes this information at checkout. The guest's
call-coverage path is sent to Communication Manager during check-in and set to the administered
Default Call Coverage Path for Client Rooms at checkout.
Guest Information Input/Change
Guest Information Input/Change allows the attendant to enter or alter guest information (name or
coverage path). Information changed at the PMS is sent automatically to Communication Manager.
1564 Administrator's Guide for Avaya Communication Manager
November 2003