Avaya Communication Manager Administrator's Manual page 1576

Feature Reference
Internal Automatic Answer
The following internal calls are eligible for IAA, depending on how you administer the
Auto-Answer of Attd-Extended/Transferred Calls
screen:
•
Station-to-station voice calls, with both telephones on the same server (includes redirected
intraswitch calls). Set the
transferred or both.
•
Internal call from another node in a Distributed Communications System (DCS) configuration
when the origin of the call is known to be an internal, non-attendant telephone on that node
(includes redirected inter-DCS calls). Set the
Attd-Extended/Transferred Calls
•
Attendant-extended external calls. Set the
Calls field to attd-extended or both.
The following calls are not eligible for IAA:
•
Calls from public-network trunks (including PCOL)
•
Calls from non-DCS tie trunks
•
Automatic Callback calls
•
Automatic Circuit Assurance calls
•
Data calls
•
Attendant-extended external calls if the
field is set to transferred or none
Calls
•
Calls that the system redirects because of a queue overflow of Emergency Access to the Attendant
calls
•
Calls when the receiving station's
IAA Feature Operations
With IAA, you can assign a single programmable feature button (IAA) to telephones. When the user
presses the IAA feature button, the button lamp lights and the system activates IAA. Pressing the same
button again deactivates IAA and turns off the status lamp. (Pressing the feature button has no effect on a
currently-active call or a ringing call.) The IAA button may be toggled on or off at any time, regardless of
the state of the telephone. Using the speakerphone to place calls does not affect the state of IAA.
The calling telephone receives a tone when its call is answered automatically by a telephone with IAA.
The called telephone receives a tone (a ring ping) and then goes off-hook when automatically answering
an IAA-eligible call. The answering telephone's speaker and microphone are both turned on.
If a user has IAA active and is currently busy on a call or is in the process of dialing digits, subsequent
incoming calls are treated as if IAA were not activated.
Considerations
•
Users should always deactivate IAA when leaving the work area. Otherwise, incoming calls are
unintentionally answered by the unattended station, and do not go to coverage.
•
A 602A terminal is off-hook when the headset or speakerphone is connected. Therefore IAA
answers a call if all other call appearances are idle.
1576
field on the Feature-Related System Parameters
Internal Auto-Answer of Attd-Extended/Transferred Calls
Internal Auto-Answer of
field to transferred or both.
Internal Auto-Answer of Attd-Extended/Transferred
Internal Auto-Answer for Attd Extended/Transferred
Active Station Ringing
Administrator's Guide for Avaya Communication Manager
Internal
field is set to continuous
November 2003
field to