Avaya EC500 User Manual
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Avaya EC500 User Manual

Avaya EC500 User Manual

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(& ([WHQVLRQ WR &HOOXODU
Version 4.1
User's Guide
210-100-700
Issue 4
May 2003

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Summary of Contents for Avaya EC500

  • Page 1 (& ([WHQVLRQ WR &HOOXODU Version 4.1 User’s Guide 210-100-700 Issue 4 May 2003...
  • Page 3 Warranty regardless of motive or intent) Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In Be aware that there may be a risk of unauthorized intrusions addition, Avaya’s standard warranty language as well as information...
  • Page 4 • A reorder tone is received. • Electrostatic Discharge (ESD) IEC 61000-4-2 • Radiated Immunity IEC 61000-4-3 Avaya attests that this registered equipment is capable of providing • Electrical Fast Transient IEC 61000-4-4 users access to interstate providers of operator services through the use •...
  • Page 5 (SDoC) If the terminal equipment (for example, the media server or media Avaya Inc. in the United States of America hereby certifies that the gateway) causes harm to the telephone network, the telephone equipment described in this document and bearing a TIA TSB-168 company will notify you in advance that temporary discontinuance of label identification number complies with the FCC’s Rules and...
  • Page 6 Avaya Publications Center Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269 Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Management E-mail: totalware@gwsmail.com For the most current versions of documentation, go to the Avaya Web site: http://www.avaya.com/support/...

  • Page 7: Table Of Contents

    Contents Welcome To the new Avaya EC500 Extension to Cellular user How does EC500 do it? About this guide Document conventions Symbolic conventions Typographic conventions Reason for reissue Related documentation Trademarks Some important information Getting started Introduction What’s new in EC500 Version 4.1...
  • Page 8 Contents Voice mail Introduction Using corporate voice mail to receive your messages EC500 and your corporate voice mail system Preventing messages from automatically going to cellular voice mail “Notify Me” under Unified Messenger for MS Exchange Enabling/disabling EC500 and maintaining security Introduction Enabling EC500 Enabling EC500 via the feature status button...

  • Page 9: Issue 4 May 2003

    Contents Checkpoints and troubleshooting Other EC500 uses Introduction EC500 setups Enabling/disabling an individual EC500 extension Glossary Index EC500 pocket reference cards EC500 Pocket Card Issue 4 May 2003...

  • Page 10: Issue

    Contents Issue 4 May 2003...

  • Page 11: Welcome

    Cellular user Welcome to being connected wherever you are! Instead of being tied to your desk waiting for a call, the Avaya™ EC500 Extension to Cellular (hereafter, EC500) solution offers you the freedom to work anywhere, anytime, using your cell or wireless phone.

  • Page 12: How Does Ec500 Do It

    How does EC500 do it? The EC500 solution treats a cell phone as if it were an extension of your Avaya server running Avaya™ Communication Manager. Your system administrator should have contacted you already to discuss how to establish your EC500 connection to best serve your needs.

  • Page 13: Document Conventions

    Document conventions Chapter A, "Other EC500 uses" contains information about advanced features and using EC500 in setup arrangements other than a cell (or other remote) phone with two incoming lines (standard setup). Chapter , "Glossary" defines terms used in this document related to EC500 that may not be familiar to you.

  • Page 14: Reason For Reissue

    Select the appropriate document, and, if applicable, format (typically .pdf or ZIPfile). Trademarks All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Issue 4 May 2003...

  • Page 15: Some Important Information

    Some important information Some important information Although EC500 supports all current cellular service standards, individual cellular coverage plans vary. Be familiar with your cellular service plan and standard cell phone operation/features before using EC500. WARNING: Exercise caution while driving. Your cell phone gives you the freedom and flexibility to stay in touch when you travel, but don’t let the use of your cell phone distract you from driving safely.
  • Page 16 Welcome Issue 4 May 2003...

  • Page 17: Getting Started

    Getting started Introduction Before receiving your first EC500 call, there are some steps to take to ensure that EC500 is set up to suit your needs. Your system administrator performs most of the preliminary setup tasks, including completing a user profile from information you provide and establishing your personal EC500 connections.

  • Page 18: Using Ec500 For The First Time

    Getting started Your system administrator provides: The EC500 access number you can dial to enable/disable EC500 or to change your station security code. The station security code you must use when enabling/disabling EC500 on your cell phone (if you don’t already have one). You can change this code yourself as needed.

  • Page 19: Enabling Ec500 Via Administered Feature Button

    Using EC500 for the first time Enabling EC500 via administered feature button To enable EC500 for first-time use via an administered feature button on your office telephone, press the appropriate feature button once. The corresponding lamp lights. Once you have enabled EC500, your cell phone begins receiving calls placed to your office number.
  • Page 20 Getting started Issue 4 May 2003...

  • Page 21: Receiving And Making Calls

    Receiving and making calls Introduction After enabling EC500 for first-time use, you begin receiving calls to your office number on your cell phone. This chapter provides information on receiving EC500 calls, making calls, and how EC500 interacts with your regular cell phone service. NOTE: When using an EC500-enabled cell phone, be aware that some situations described in this chapter may not apply to you or may not function exactly as...

  • Page 22: Caller Id

    Receiving and making calls Caller ID If your cell phone service offers caller ID, the telephone number of the party calling your office number displays on your cell phone. The display may reflect either the full 10-digit telephone number of the caller, or, for inter-office calls, either the full 10-digit number or an extension number having fewer than 10 digits.

  • Page 23: Managing Calls

    These features operate as described in your cell phone documentation, and do not involve EC500 or your Avaya™ telephone system. NOTE: Call waiting, switching between calls, and conferencing are available only if: These features are supported by your cellular service provider, and These features are part of your cellular service contract.
  • Page 24 Receiving and making calls To switch to the office phone while your cell phone is on an EC500 call: NOTE: This procedure applies to incoming calls picked up on an EC500-enabled cell phone, and outgoing calls if you have an EC500 cell phone which sends office caller ID.

  • Page 25: Voice Mail

    Voice mail Introduction Unanswered office calls are usually routed to your corporate voice mail after a predetermined number of rings. If your cellular service provider offers voice mail, you can use EC500 to default unanswered calls to your preferred voice mail system.

  • Page 26: Using Corporate Voice Mail To Receive Your Messages

    Voice mail Using corporate voice mail to receive your messages To receive voice messages through your corporate voice mail system, your cellular service provider’s voice mail feature must be set to ring longer than your corporate voice mail system does. For example, if your corporate voice mail system automatically picks up an unanswered call on the third ring, you should set your cell phone’s voice mail system to pick up unanswered calls on the fourth or fifth ring.

  • Page 27: Preventing Messages From Automatically Going To Cellular Voice Mail

    For more information on using this feature see “Setting Notify Me” in the Unified Messenger Telephone User Interface Online Guide, accessed via: http://www.avaya.com/support. NOTE: Your cell phone must support text messaging to use this feature.
  • Page 28 Voice mail Issue 4 May 2003...

  • Page 29: Enabling/Disabling Ec500 And Maintaining Security

    Enabling/disabling EC500 and maintaining security Introduction After enabling EC500 for the first time, follow the guidelines and procedures in this chapter to enable/disable your cell phone on a regular basis. Enable EC500 when you want to answer calls placed to your office number on your cell phone (for example, while you are out of the office during business hours).

  • Page 30: Enabling Ec500 From Your Office Telephone Network Using The Feature Access Code

    Enabling/disabling EC500 and maintaining security When enabled via an administered feature status button on the office telephone, no feature access code is required. Table 1. Enabling EC500 via an administered feature status button EC500 state Timer status Push feature button Indicators Disabled Not administered...

  • Page 31: Enabling Ec500 Remotely

    Enabling EC500 NOTE: If you do not receive a confirmation tone, hang up, verify the codes entered and repeat this procedure from Step 1. If you still do not receive a confirmation tone, contact your system administrator for assistance. If you are administered to send office caller ID, it will not be affected by the enable or disable procedures.

  • Page 32: Disabling Ec500

    Enabling/disabling EC500 and maintaining security Disabling EC500 Use the procedures that follow to disable EC500 from any phone within your office or from any touch-tone phone. To disable specific EC500 extensions, see "Enabling/disabling an individual EC500 extension" on page When and how often to disable EC500 depends upon each individual user, although you should disable EC500 under the following circumstances: Before turning your cell phone off When entering an area where there is no cellular coverage...

  • Page 33: Disabling Ec500 From Your Office Telephone Network Using The Feature Access Code

    Disabling EC500 Disabling EC500 from your office telephone network using the feature access code NOTE: You should have the EC500 "disable" feature access code recorded on your pocket reference card. 1. Dial the EC500 "disable" feature access code. You hear a dial tone. 2.

  • Page 34: Using The Ec500 Timer Feature

    Enabling/disabling EC500 and maintaining security 5. Enter your station security code. 6. Press # on your telephone keypad. You hear a confirmation tone indicating EC500 is disabled. 7. Hang up to end the call. NOTE: If you do not receive a confirmation tone, hang up, verify the codes entered and repeat this procedure from Step 1.

  • Page 35: Engaging The Ec500 Timer When Ec500 Is Currently Disabled

    Using the EC500 timer feature 2. To manually shut down the EC500 timer, do one of the following: Press the EC500 feature button once to shut down the timer and leave EC500 disabled. Press the EC500 feature button twice to shut down the timer and re-enable EC500.

  • Page 36: Maintaining Security

    Be aware of security issues. For example, while using your EC500-enabled cell phone, if someone picks up your office phone, you will hear a beep tone (if administered by your system administrator). Avaya provides this beep tone for security reasons, to alert an EC500 user that someone has joined the call.

  • Page 37: Changing Your Station Security Code

    Changing your station security code Changing your station security code Use the following procedures to change your station security code. Changing the station security code from your office telephone network 1. Dial the EC500 security feature access code provided by your system administrator.

  • Page 38: Changing The Station Security Code Remotely

    Enabling/disabling EC500 and maintaining security Changing the station security code remotely Perform this procedure from any touch-tone phone. NOTE: You should have the EC500 access number recorded on your pocket reference card. 1. Dial the EC500 access number. You hear a dial tone. 2.

  • Page 39: Checkpoints And Troubleshooting

    Checkpoints and troubleshooting This chapter provides usage tips and answers to common EC500 user questions. If you have a question not addressed here, contact your system administrator and/or cellular service provider for assistance. Table 3. Troubleshooting checkpoints Situation Possible cause(s) Suggested action / resolution Calling party’s Caller ID not delivered by...
  • Page 40 (automated call features, except those use non-EC500 feature access distribution), CFwd accessible via an Avaya™ codes. See your system (call forward) and (non-EC500) telecommuting administrator for information. SAC (send all calls) service plan.
  • Page 41 Table 3. Troubleshooting checkpoints — Continued Situation Possible cause(s) Suggested action / resolution Incoming calls not EC500 may be disabled. Enable EC500 via the standard received on dialup procedure, or via an EC500-enabled cell administered feature access phone (continued) button on your office telephone.
  • Page 42 EC500, allowing unanswered calls to be directed to your corporate voice mail system. Switch-related issue at the Check with your system Avaya server running administrator to determine if Communication Manager. issue is switch-related. Continued on next page Issue 4 May 2003...
  • Page 43 For example, many Avaya™ Communications Systems offer coverage options like “send all calls,” where a call to your office number is immediately sent to a covering phone;...
  • Page 44 Checkpoints and troubleshooting Table 3. Troubleshooting checkpoints — Continued Situation Possible cause(s) Suggested action / resolution Voice mail Cellular networks sometimes As congestion lessens, calls messages are not experience congestion due to will eventually be able to travel going to the correct a high volume of call activity through their normal cellular voice mail system...
  • Page 45 Table 3. Troubleshooting checkpoints — Continued Situation Possible cause(s) Suggested action / resolution Your name and The phone number you You can send office caller ID office caller ID are called is not part of your only to phones within your not displayed on corporate telephone system corporate telephone system...
  • Page 46 Checkpoints and troubleshooting Issue 4 May 2003...

  • Page 47: Other Ec500 Uses

    EC500 setups EC500 provides the ability to operate a cellular or other remote telephone as a standard, caller ID-enabled telephone connected directly to the Avaya™ communications server. Depending on your in-house telephone system and your specific business needs, there may be different setups available for EC500 users.

  • Page 48: Enabling/Disabling An Individual Ec500 Extension

    ID when it is administered. If you are administered as a standalone user, the statement above also applies to calls made to your office number via standard Avaya™ Communications Server features such as a hunt group, bridge or other local coverage feature.
  • Page 49 Enabling/disabling an individual EC500 extension Some non-standard setup users, however, may want to enable or disable only a single extension (for example, disable call waiting only by entering the extension number representing their second incoming line or enable their home office EC500 extension while working at home, but not their cell phone).
  • Page 50 Other EC500 uses To enable/disable all EC500 extensions linked to an individual office phone, complete the procedure above but enter your primary office phone number in Step 3 and its associated station security code in Step 5. NOTE: If you do not receive a confirmation tone in Step 7, hang up, verify the codes entered and repeat the procedure from Step 1.

  • Page 51: Glossary

    DEFINITY Former name for an Avaya, Inc, telephone system, referred to as a “switch.” disable To deactivate EC500 or disconnect a (cell or other remote) phone from the Avaya server running Communication Manager dual setup EC500 configuration having two incoming/outgoing call appearances (lines) and extensions bridged to a primary office number.
  • Page 52 For EC500, codes used to enable or disable EC500 on a cell (or other remote) phone and to change a Station Security Code. Other feature access codes allow authorized Avaya telecommuting service users (a non-EC500 offering) to access other phone system features remotely.
  • Page 53 Standalone users are called AWOH (Admin Without Hardware) users. station security code A unique code assigned to the office number. The station security code is used to identify a valid user to the Avaya server running Communication Manager during enable/disable or change security code procedures. text messaging A cell phone feature that allows the user to receive short text messages on the phone’s display...
  • Page 54 Glossary Issue 4 May 2003...

  • Page 55: Index

    Index EC500 access codes Symbols access number and voice mail changing station security code "disable" feature access code changing station security code remotely "enable" feature access code determining setup "Notify Me" disabling disabling remotely disabling via feature button disabling via office telephone dual setup, no caller ID enabling about this guide...
  • Page 56 Index remotely enabling EC500 routing messages routing voice mail messages maintaining security changing station security code changing station security code remotely making and receiving calls making calls safety caller ID sending office caller ID managing calls setups call waiting determining switching from cell to office phone dual, no caller ID managing voice mail...
  • Page 57 Index unanswered calls Unified Messenger™ user access codes using your cell phone safely voice mail about welcome to EC500 what’s new in this release Issue 4 May 2003...
  • Page 58 Index Issue 4 May 2003...

  • Page 59: Ec500 Pocket Reference Cards

    EC500 pocket reference cards Record the information your system administrator provides on the card(s) below. Then cut the card(s) out and keep with your cell phone. EC500 EC500 User’s Pocket Card User’s Pocket Card Work or office extension:____________ Work or office extension:____________ EC500 access #:___________________ EC500 access #:___________________ EC500 feature access codes (FAC)
  • Page 60 EC500 pocket reference cards EC500 Pocket Card Issue 4 May 2003...

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