Modem Pooling - Avaya Communication Manager Administrator's Manual

Digital terminal misoperation
The following scenario describes a typical misoperation on a digital terminal.
1
While connected to an incoming external call (Type 1), a digital-terminal user places the call on
hold to transfer the call to another terminal.
2
The user hears dial tone, dials an invalid extension, and hangs up.
3
A misoperation occurs. The call on hold rings the terminal again (not priority ringing) for the
number of rings administered for call coverage.
4
The call then routes to the terminal's coverage path, which directs the call to an announcement
and/or disconnects.
Attendant console misoperation
A misoperation occurs on an attendant console with calls on hold only when the system enters Night
Service.
1
The system enters Night Service with calls on hold at an attendant console.
2
All calls on hold re-alert (as if the Held-Call Timed-Reminder had expired).
3
When the calls start re-alerting, a timer starts. The timer is set to the value assigned in the Alerting
(sec) field on the Console-Parameters screen.
4
If the attendant does not answer the calls before the timer expires, calls route to the system Night
Service destination. Calls that are not answered at the night service destination before the
night-service-disconnect timer expires are dropped.
Interactions
•
Attendant Lockout
Attendant Lockout is temporarily disabled on calls that re-alert the attendant console following a
misoperation. This allows an attendant to answer the calls.
•
Bridged Appearances
Misoperation Alerting calls do not re-alert on bridged call appearances.
•
Voice Response Integration
Do not use Misoperations Handling with this feature if you are using analog boards with
Conversant.

Modem pooling

(Not available with Offer B) Modem Pooling allows switched connections between digital-data endpoints
(data modules) and analog-data endpoints via pods of acoustic-coupled modems. The analog-data
endpoint is either a trunk or a line circuit.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Modem pooling
1607