Avaya Communication Manager Administrator's Manual page 1413

In some countries, the public network sends call-charge information only at the end of a call. In others,
the public network sends information during a call as well. PPM is available over the following trunk
types:
•
Central Office (CO)
•
Direct Inward and Outward Dialing (DIOD)
•
Foreign Exchange (FX)
•
Personal Central Office Line (PCOL)
•
Wide Area Telecommunication Service (WATS)
CDR Output
The
ISDN Call Charge
Call Splitting or Attendant Call Recording is enabled, and a call has been transferred for the first time, the
ISDN Call Charge
For all subsequent transfers, the ISDN Call Charge field contains the difference between the
cumulative charge most recently received and the value generated in the previous CDR record for the
same call.
A zero appears in the Call Charge field when: no AOC information is received; a value of zero is the
last charge information received; or the outgoing trunk group is not administered for AOC or PPM.
Charge Display and CDR
Avaya Communication Manager provides two ways for you to view call-charge information: on a display
or as part of the CDR report.
From a display, you can see the cost of an outgoing call, both while the call is in progress and at the end
of the call. If you want end users to control when they view this information, you can assign a display
button that they can press to see the current call charges. If you want call charges to display automatically
whenever a user places an outgoing call, you can set the
user's COR screen.
You can administer the system so that call charges appear on CDR reports. You can also allow users to
view call charges on phone displays. For information on how to set this up, see
Information on page 511.
Considerations
The Primary (or Secondary) Output Format for the CDR report must be one of the following types.
•
Customized — You must also include either the
you use both types of call-charge information, you need both fields.
•
Expanded (Enhanced 24-word standard ASCII)
•
Int-direct
•
Int-ISDN (International ISDN expanded)
•
Int-process
Administrator's Guide for Avaya Communication Manager
November 2003
or field contains the last cumulative charge received from the network. If
PPM
field contains the cumulative charge most recently received from the network.
Call charge information
Automatic Charge Display
Viewing Call Charge
or fields in your record design. If
ISDN-CC PPM
Feature Reference
field to y on the
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