Extended User Administration Of Redirected Calls - Avaya Communication Manager Administrator's Manual

Feature Reference
Call coverage
•
Avaya Communication Manager has no control over any redirection of the call that may take
place at an off-net destination. However, further coverage treatment will be provided if the
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval field expires before the call is
answered off-net.
If the
Coverage of Calls Redirected Off-Net
calls and bring them back for additional call-coverage processing. In this case, once a call is directed to
the remote call-coverage point, the principal is dropped from the call. Effectively, the off-net coverage
point is the last coverage point in the coverage path.
VDN in a Call Coverage path
Assigning a VDN extension as the last point in a Call Coverage path allows the functionality of Call
Vectoring to be applied to a coverage point. The programmable vector associated with the VDN
effectively can provide great flexibility in call handling. The integration of the Call Vectoring and Call
Coverage features can drive powerful AUDIX and Message Server applications.
For example, you can program the vector assigned to the VDN in the coverage path to queue a redirected
call to a messaging split for call answer operation and to allow the caller to leave a message for the called
principal. The same VDN also can be used to retrieve messages. The vector program may also be varied
by time of day or split status to provide different types of coverage.
When a redirected call covers to a VDN, the principal's simulated bridged appearance is removed when
vector processing begins.
When covered or direct calls are connected to AUDIX or a messaging split via call vectoring, the original
reason for redirection and the called principal must be passed to the adjunct over the Switch
Communication Interface (SCI) link.
Use of a VDN as a coverage point provides integration to Centralized Messaging. That is, the DCS
message sent to the remote switch with AUDIX includes the original reason for redirection and called
principal.
An administration change is required to allow an extension that is assigned as a VDN to be entered as the
last point in the coverage path. See Avaya Communication Manager Contact Center Call Vectoring and
Expert Agent Selection (EAS) Guide for more information.
Extended User Administration of
Redirected Calls
The Extended User Administration of Redirected Calls feature (also called telecommuting access) allows
system users to change their lead-coverage path (or time of day table) or their call-forwarding designated
destination from any on-site or off-site location. See
page 1532 for more information.
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field is not activated, the system does not monitor off-net

Extended user administration of redirected calls

Administrator's Guide for Avaya Communication Manager
on
November 2003