Avaya Communication Manager Administrator's Manual page 1430

Feature Reference
Call coverage
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Conference
The switch blocks users from conferencing another party onto a call which has routed off-net
while that call is undergoing call classification. If any party on the call is on hold, the call routes
off-net, but without undergoing call classification, even when the
Off-Net
A call that covers to a VDN cannot be added to a conference while the call is in vector processing.
For example, say user A calls user B. B wants to have a three-way conference call and calls C. C
doesn't answer, the call covers to a VDN, and from there enters a vector. Until vector processing
has completed this call to some destination, the conference cannot be established.
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Direct Department Calling (DDC), Uniform Call Distribution (UCD), and Automatic Call
Distribution (ACD)
If a user has an Auxiliary Work button, and activates or deactivates Send All Calls, the Auxiliary
Work function associated with DDC or UCD is activated or deactivated simultaneously.
If a user has no Auxiliary Work button, activating or deactivating Send All Calls still makes the
user unavailable or available, respectively, for DDC and UCD calls, but Auxiliary Work is not
activated or deactivated. The Auxiliary Work mode may be activated or deactivated using a
feature access code.
Activating or deactivating the Auxiliary Work function does not activate or deactivate Send All
Calls.
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Direct Outward Dialing (DOD)
Coverage of Calls Redirected Off-Net competes with DOD for call classifier ports when DOD
uses MFC signaling. The Call Classifier - Detector port provides the MFC tones. Non-MFC DOD
calls do not need the Call Classifier - Detector port for this purpose.
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Global Call Classification
To classify tones in countries not using the USA tone plan, time cadences and frequencies must be
administered so they can be downloaded to the call classification circuit packs. You need a Call
Classifier - Detector or Tone Clock with Call Classifier - Tone Detector circuit pack.
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Hold
If a covering user puts a call on hold, and the principal picks up on the call, the coverage
appearance may or may not be dropped, depending on administration.
If any party is on hold when a coverage call routes off-net, that call does not undergo call
classification, even when the
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Internal Automatic Answer (IAA)
If an internal call is redirected to another phone by a Call Coverage redirection criteria, then that
call is eligible for IAA at that phone.
IAA does not apply to calls to the original called extension when:
— The called phone has activated Do Not Disturb, Send All Calls, or Cover All Calls
— The calling phone has selected Go To Cover before placing the call
Calls directed to a Coverage Answering Group are not eligible for IAA.
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ISDN End-to-End Calls
When ISDN facilities carry an off-net coverage call entirely (end-to-end), call classification is
accomplished through the ISDN protocol rather than by a call classifier port.
1430
field is y.
Coverage of Calls Redirected Off-Net
Administrator's Guide for Avaya Communication Manager
Coverage of Calls Redirected
field is y.
November 2003