Avaya Communication Manager Administrator's Manual page 1364

Feature Reference
Attendant Features
Enhanced DXS Tracking
Enhanced DXS Tracking can help you if you have more than 100 telephones, but you use a console that
does not have Hundreds Select buttons administered. It can also help if you have more telephones than
you do Hundreds Select buttons (and thus have hundreds groups that are administered with Hundreds
Select buttons).
To use Enhanced DXS, assign a Group Select button on the
allows the attendant to track and extend calls to telephones that do not have associated Hundreds Select
buttons. You can not use Enhanced DXS Tracking if your extensions have fewer than three digits.
Group Display button
You can administer a Group Display button on the
extension status. When the attendant presses this button, the system displays the range of extensions
currently tracked by the selector console. Administer the Group Display button for either the feature area
or the display area of the console.
If the attendant selects this button, the system identifies the digits associated with a Hundreds Select
button — unless it finds no Hundreds Select button is lit, in which case it identifies the digits last entered
with the Group Select button. The system continues to track the selected group of extensions until the
attendant selects a new group of extensions.
Attendant Intrusion
The attendant intrusion (Call Offer) button allows an attendant to intrude on an existing call to offer a
new call or message to the intruded party.
When the attendant releases the intruded call, the source party waits at the intruded party's analog
telephone or holds on an available line appearance on a digital telephone.
Interactions
•
Intrusion is denied in the following cases:
— A telephone is on a conference call with administered maximum number of conferees
— A call is established with Data Privacy activated
— Establish a call with Data Restriction activated
— A telephone is a forward-to point of another telephone
— A telephone is busy talking to another attendant
•
If a call is already call waiting for the intruded party, the source (split from attendant) party cannot
wait for the intruded party using Call Waiting.
•
The attendant display shows the character '1 wait' or '1 busy' if an intrusion is possible.
Otherwise, the display shows 'wait' or 'busy'.
•
The system provides Attendant Intrusion on remote telephones via TGU/TGE trunks (Italy only).
1364
Attendant Console
Attendant Console
Administrator's Guide for Avaya Communication Manager
screen. This button
screen to help the attendant track
November 2003