Avaya Communication Manager Administrator's Manual page 1489

For example, if extension A has 2 calls ringing and extension B has 1 call ringing, and one of extension
A's calls is answered with Call Pickup, then extension B's call is answered the next time Call Pickup is
used. After extension B's call is answered, a user can answer the second call to extension A.
When multiple calls ring on a telephone and a group member activates Call Pickup, the call with the
lowest call-appearance number is answered. For example, if calls ring on the second and fourth
call-appearance button on a telephone and a user at another telephone activates Call Pickup, the call on
the second call-appearance button is answered.
Directed Call Pickup
Directed Call Pickup functions like Call Pickup, except for the following:
•
A user can answer an alerting call at any telephone on the system — the alerting and answering
telephones need not be members of the same call pickup group.
•
You grant users permission to have their calls answered or to answer others' calls with Directed
Call Pickup on a per-telephone basis on the Class of Restriction screen.
Considerations
•
A telephone can be a member of only one call pickup group.
•
When a call pickup group member is away from his or her telephone and receives a call, other call
pickup group members' telephones do not ring. Therefore Call Pickup is only useful if either:
— Call Pickup Alerting is enabled and call pickup group members have telephones with Call
Pickup buttons and status lamps.
— Call pickup group members are in close proximity and can hear each other's telephones
ring.
•
Exclusion is not supported for pickup calls.
Interactions
•
Abbreviated Dialing
A user can store:
— The Directed Call Pickup feature access code (FAC) plus a telephone address in an
Abbreviated Dial button
— The Directed Call Pickup FAC. (The user then dials each extension.)
•
Attendant
Attendant can use Directed Call Pickup, but other users cannot use the feature to answer a call
alerting at an attendant's telephone.
•
Automatic Callback and Ringback Queuing
Neither call pickup group members or Directed Call Pickup users can answer Callback calls.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Call Pickup
1489