Dial Plan - Avaya Communication Manager Administrator's Manual

Feature Reference

Dial plan

Considerations
•
Only one crss-alert button is allowed per attendant console or digital station.
•
Consoles without a crss-alert button do not receive emergency notification.
•
If a user attempts to make an emergency call, but all trunks are busy, this call will not generate an
alert. If Outgoing Trunk Queuing is enabled for a trunk group, the call will queue, but will not
generate an alert.
Interactions
•
Centralized Attendant Service (CAS)
If CAS is enabled, the alert still goes to the local attendant.
•
Phone Display
When an emergency call is made and a crisis alert station with a 27-character display is notified,
only 17 characters of the name field appear on the first display line, followed by the extension.
The second line contains the last 3 characters of the name field, followed by the word
"EMERGENCY." Characters 18 through 24 of the
Avaya recommends that you consider the display for emergency notification when you complete
the name field on the Station screen. Put the most important identifying information at the
beginning of the field.
•
Tenant Partitioning
If tenant partitioning is active, attendants only receive emergency notification from callers within
their partition. If there is no attendant assigned to a partition from which an emergency call
originates, the switch still sends a record of the call to the journal printer.
•
Terminal Self Administration
Those users who have the ability to administer their own phones do not have the ability to disable
a crisis alert button.
Dial plan
The dial plan provides information to Communication Manager on what to do with dialed digits. A table
defines the intended use of a code beginning with a specific first digit or pair of digits. These digits tell
the system how many digits to collect before processing the full digit string. For example, a digit string
beginning with 8 may tell the system to wait for 4 more digits because this is the first digit of a 5-digit
internal extension.
All feature access codes, extensions and trunk access codes must be consistent with the dial plan.
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Name
Administrator's Guide for Avaya Communication Manager
field do not appear at all.
November 2003