Misoperation Handling - Avaya Communication Manager Administrator's Manual

•
Trunk Access Code
To activate MCT for a TAC, a user must have an MCT-Control button administered. The user
hears a dial tone and enters the trunk-member number for the trunk group that the TAC identified.
The user then becomes the MCT controller for a call involving the identified trunk member. This
TAC operation is useful when users need to trace a call that has tandemed through their server or
switch to terminate on another server or switch.
•
Trunk Groups
If a PCOL is involved in an MCT, then Communication Manager may hold up the trunk until the
MCT deactivates.

Misoperation Handling

Misoperation Handling defines how calls are handled when a misoperation occurs. A misoperation can
occur either:
•
When a user with a call on hold goes on-hook before an operation completes. In some cases,
going on-hook completes the operation, as in call transfer.
•
When the system enters Night Service while attendant consoles have calls on hold.
You can alter standard Misoperation Handling to ensure that callers are not left on hold indefinitely with
no way to reach someone for assistance or that callers are not dropped by the system. See Misoperation
Alerting and Intercept Treatment on Failed Trunk Transfers on the Feature-Related System Parameters
screen for more information.
Contact an Avaya representative for instructions on administering Misoperation Handling for use in
France.
Detailed description
Misoperation handling varies considerably, depending on how it is administered and what conditions are
in effect when a call is placed on hold.
Standard operation
Standard misoperation handling is in effect when you set the Intercept Treatment on Failed Trunk
Transfers field to y and set the Misoperation Alerting field to n .
The type of telephone that is in use when the misoperation occurs (analog single-line or digital
multiappearance) affects standard misoperation handling.
The following scenario describes a typical misoperation on an analog terminal.
1
While connected to an incoming external call, an analog-terminal user flashes with the intent of
transferring the call to another terminal.
2
The user hears dial tone, dials an invalid extension, and hangs up.
3
A misoperation occurs. The analog-terminal user receives priority ringback indefinitely.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Misoperation Handling
1605