Avaya Communication Manager Administrator's Manual page 1471

Interactions
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Abbreviated Dialing
When a user places a call using Abbreviated Dialing or a Facility Busy Indicator button, all
outpulsed digits appear on the record.
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Answer Detection
Communication Manager provides Answer Detection using a Call Classifier circuit pack. This
feature is an option for your system and requires an 8-port call classifier circuit pack. CDR starts
recording call duration at the time the answer is detected by the circuit pack.
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Attendant Console
If an attendant-assisted call involves an outgoing trunk, the primary extension of the user who
requests attendant service is recorded as the calling number, even if the attendant dialed the
outside number. Condition Code 1 indicates the call was assisted by the attendant.
If the attendant allows through dialing, the primary extension of the user who dialed the number is
recorded as the calling party. Condition Code 1 indicates that a trunk access code was extended by
the attendant. Condition Code 7 indicates that a feature access code was extended by the
attendant.
If Incoming or Outgoing Attendant Call Record is enabled, the system produces a separate record
for the attendant portion of incoming or outgoing calls that are transferred.
On attendant-assisted calls that require an account code, the account code must be entered before
the trunk access code.
If the attendant is redirecting an incoming call to an extension, the attendant may dial an account
code before dialing the extension number.
It is not possible to option the attendant for intraswitch calls. Intraswitch records are produced for
an intraswitch-optioned extension calling the attendant or for a call from the attendant to an
intraswitch-optioned extension. In the case of an attendant-assisted call involving an intraswitch
extension, the calling number recorded is the extension of the party who called the attendant, and
the dialed number recorded is the extension that the attendant extended the call to. The record has
a Condition Code 0.
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AUDIX
For remote AUDIX over DCS, if station A on node 1 forwards its calls to AUDIX on node 2, each
switch produces a call record. The record from node 1 contains A as the dialed number. The
record from node 2 contains AUDIX as the dialed number.
If the calling number is on a different switch within the DCS network, or the call comes in over
ISDN, the actual calling number is recorded in the Calling Number field, and the TAC of the trunk
bringing the call into the local switch is recorded in the Incoming Trunk Access Code field of
24-word records.
If the forwarded call is an incoming call, then, as in all cases (other than vectoring) in which an
incoming call is forwarded, transferred, or conferenced using an outgoing trunk, two separate
CDR records are produced, one for incoming and one for outgoing trunk usage. The outgoing
trunk usage record lists AUDIX as the Calling Number.
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AUDIX - Transfer out of
If Incoming Trunk Call Splitting is enabled, and Transfer out of AUDIX is used, CDR generates
two records. The first contains the AUDIX, the second contains the transferred-to party.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Call detail recording
1471