Avaya Communication Manager Administrator's Manual page 1562

Feature Reference
Hospitality features
The application module of the PMS Interface implements requested features and provides backup if the
PMS link is down. Whether or not the link is down, Communication Manager always maintains the
following data for each room:
•
Whether the room is vacant or occupied
•
Whether the phone's message lamp is on or off
•
Whether a controlled restriction is active at the phone and, if so, which one
•
The guest's name and coverage path
When the PMS link is down, Communication Manager automatically activates Check-In/Check-Out for
the attendant console and front-desk terminal with display capability, and continues to support PMS
features activated from guest/patient-room phones.
When the PMS link is up again, Communication Manager sends one of the following messages to PMS:
•
No room-status changes occurred during loss of communications.
•
Room-status changes did occur during loss of communications; therefore, a data exchange is
needed to synchronize Communication Manager and the PMS databases.
•
The system failed momentarily, destroying its record of room status; therefore, a data exchange is
needed to synchronize Communication Manager and the PMS databases.
When the PMS link is down or not used, Communication Manager maintains an audit-trail report of all
events that are normally sent to the PMS. The audit-trail report (accessed via the management terminal) is
a sequential listing of all PMS transactions executed by Communication Manager when the PMS link is
down. Included are error events that occur when the link is up or down.
If you have a PMS printer and the PMS link is down, the following status changes print as changes occur:
•
Room number
•
FAC dialed
•
Any additional information digits that were dialed
•
Reason for the entry (error message)
•
Time that the error occurred
Additional reports print to the PMS Journal/Schedule printer. These include Automatic Wakeup activity,
Emergency Access to the Attendant activity, and scheduled reports.
A supporting function called Room Data Image synchronizes Communication Manager and PMS
databases after a PMS link goes down and comes back up. Information exchanged includes:
•
Room extension
•
Whether the room is occupied or vacant
•
Message Waiting lamp status
•
Controlled Restriction status
•
Guest's name
•
Call Coverage path
1562 Administrator's Guide for Avaya Communication Manager
November 2003