Avaya Communication Manager Administrator's Manual page 908

Screen Reference
Hunt Group
Valid entries
one-forced
one-per-skill
Priority On Intraflow
Appears if the ACD
Valid entries
y/n
Redirect on No Answer (rings)
Appears if the ACD
split/skill, or to the administered VDN.
Valid entries
1 to 20
blank
Redirect to VDN
Appears if the
ACD
extension number of the VDN. The administered VDN must be on-premises and must be administered on
the system. The VDN can specify a vector that will in turn route to an off-premises VDN. You cannot
enter an extension in this field if the
go to the agent's coverage path if it is administered. If not, the calls go to a VDN.
Valid entries
Assigned VDN
or blank
908
Usage
An ACD call is delivered automatically to an idle line appearance if
the agent has no other ACD call on the station, is in the
Auto-In/Manual-In (MI/AI) work mode, and an unrestricted line
appearance is available.
An ACD call is delivered automatically to an idle line appearance if
the agent has no other ACD call for that skill on the station, is in the
Auto-In/Manual-In (MI/AI) work mode, and un unrestricted line
appearance is available. Valid in an EAS environment and only
when the field is y.
Skill
field is y and the Vector field is n.
Usage
Enter y for calls intraflowing from this split to a covering split to be
given priority over other calls waiting in the covering split queue.
field is y. Enter the maximum number of rings before a call will redirect back to the
Usage
Deactivates Redirect on No Answer.
field is y. To redirect a RONA call to a VDN instead of to the split/skill, enter the
Redirection on No Answer (rings)
Usage
Administrator's Guide for Avaya Communication Manager
field is blank. Direct Agent calls
November 2003