Avaya Communication Manager Administrator's Manual page 1424

Feature Reference
Call coverage
Time-of-Day Coverage
The Time-of-Day Coverage Table allows you to redirect calls to different lead-coverage paths at different
times of the day and on different days of the week.
For example, an employee may want incoming calls to cover to a co-worker (office) during normal
business hours, to cover to an off-net destination (home) in the early evening, and to cover to AUDIX at
all other times. By specifying the appropriate lead-coverage paths in the Time-of-Day Coverage Table,
the employee can have the call redirection flexibility shown in the following table. (If you were actually
administering a Time-of-Day Coverage Table, you would provide the lead-coverage path numbers that
redirect the calls to the employee's office, to their home, and to AUDIX.
Day of the
Week
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Time is represented in 24-hour format and activation times are ascending from the earliest to the latest.
There are no gaps in the activation times; the entire day is covered. If you do not assign a lead-coverage
path to a specific time interval, there is no coverage from that time until the next activation time with an
assigned lead-coverage path.
When a call arrives at a principal, the system queries for the lead coverage path in effect at that time and
uses that information to determine call redirection. If call coverage is changed via administration while
the call is in progress, the administration changes do not affect that call.
1424
Time 1 Time 2
Directed To Directed To
00:00 08:00
CovPath3 CovPath1
(AUDIX) (Office)
00:00 08:00
CovPath3 CovPath1
(AUDIX) (Office)
00:00 08:00
CovPath3 CovPath1
(AUDIX) (Office)
00:00 08:00
CovPath3 CovPath1
(AUDIX) (Office)
00:00 08:00
CovPath3 CovPath1
(AUDIX) (Office)
00:00
CovPath3
(AUDIX)
00:00
CovPath3
(AUDIX)
Administrator's Guide for Avaya Communication Manager
Time 3 Time 4
Directed To Directed To
17:30 20:00
CovPath2 CovPath3
(Home) (AUDIX)
17:30 20:00
CovPath2 CovPath3
(Home) (AUDIX)
17:30 20:00
CovPath2 CovPath3
(Home) (AUDIX)
17:30 20:00
CovPath2 CovPath3
(Home) (AUDIX)
17:30
CovPath2
(Home)
November 2003