Group Paging - Avaya Communication Manager Administrator's Manual

Group paging

Group paging allows users to make an announcement over a group of digital speakerphones.
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You can create up to 32 paging groups on one DEFINITY server.
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Each group can have up to 32 extensions in it.
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It's OK to assign the same extension to different groups.
Brief description
You, the Avaya Communication Manager administrator, create paging groups and assign extensions as
members to the appropriate groups. Each group is assigned its own identifying extension, and users page
the group by dialing this extension. When a user dials the group's extension, Communication Manager
activates the speakers on all the phones in the group. Speakerphone paging is one-way communication:
group members hear the person placing the page but cannot respond directly.
Restrictions
Pages aren't always heard on every phone in a group. An extension does not transmit a group page if it
has an active or ringing call or if it is off-hook. Listeners may drop a page by disconnecting. See
Interactions on page 1547 for features that block group pages.
Controlling access to paging groups
Each paging group is assigned a class of restriction, so you can provide or deny access to different classes
of users by setting calling permissions appropriately. Note that you can administer classes of restriction
so remote callers can make speakerphone pages. If you don't want to allow remote users to page, you
may want to set calling permissions (on the Class of Restriction screen) for VDNs and trunk groups so
that neither can initiate pages.
Interactions
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Attendant Intrusion
Attendants cannot intrude on group pages. If the attendant tries to intrude on the paging
originator, the intrusion attempt succeeds. However, all group page members are able to hear both
the paging originator and the attendant.
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Auto Exclusion and Manual Exclusion
Bridged appearances are not allowed on the page. Therefore, the Auto Exclusion and Manual
Exclusion features are disabled. Auto Exclusion is not activated because there are no bridged
appearances to alert when the page terminates.
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Auto Hold
Auto Hold does not put a group page on hold.The page is dropped and the incoming call is
answered.
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Automatic Callback
Automatic Callback is disabled when calling an active page group.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Group paging
1547