Avaya Communication Manager Administrator's Manual page 1623

Trunk Answer from Any Station
Trunk Answer from Any Station (TAAS) allows phone users to answer all incoming calls to the attendant
when the attendant is not on duty and when other phones have not been designated to answer the calls.
The incoming call activates a gong, bell, or chime and a phone user dials an access code to answer the
call.
Users can activate TAAS if each of the following conditions is met:
•
The attendant has pressed the Night button on the primary console or a user (if Communication
Manager has no attendant administered) pressed the Night Service button on the designated Night
Service phone.
•
A night console is not assigned or is not operational.
•
Night Station Service is not active.
Trunk Group Night Service
Trunk Group Night Service allows an attendant or a designated Night Service phone user to assign one or
all trunk groups to Night Service mode. When a user activates Night Service, trunk groups that are
assigned a Trunk Group Night Service termination change to Individual Trunk Night Service mode so
that calls coming into the trunk group are redirected to the group's designated NSE. Incoming calls on
trunk groups that are not assigned to Trunk Group Night Service are queued in the attendant queue. If the
call remains unanswered during the Night Service Disconnect Timer interval, the incoming trunk
disconnects.
In addition, a user can assign all the trunk groups to the night service mode at the same time. Then all the
trunk groups are in the System Night Service mode. Any incoming calls made on the trunk groups are
redirected to their designated NSE. To assign all the trunk groups to System Night Service, the user
presses the System Night Service button on the principal attendant console or the Night Service button on
a designated phone. You can assign a Night Service button to only one phone.
You can activate Night Service for specific trunk groups (Trunk Group Night Service) by pressing the
individual Trunk Night Service buttons on the attendant console or on a phone. You can assign Trunk
Night Service buttons on more than one phone.
Considerations
Considerations for Hunt Group Night Service
•
Both Hunt Group Night Service and Trunk Group Night Service can be active at the same time.
An incoming trunk call is redirected to the trunk group's designated NSE. If this NSE is a hunt
group or split that is in Hunt Group Night Service mode, the call is redirected to the Hunt Group
NSE.
•
Calls in progress (such as talking, on hold, or waiting in queue) on the hunt group or split are not
affected when the hunt group or split is put in Hunt Group Night Service mode.
•
When a hunt-group queue becomes empty, all idle members are placed in a busy condition.
•
If Night Service is activated for a hunt group or split and a power failure occurs, the hunt group or
split automatically returns to the Night Service mode.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Night Service
1623