Avaya Communication Manager Administrator's Manual page 1559

Guest Information Input/Change
Use Guest Information Input/Change to change the guest name associated with an extension, input a
guest name after check-in, or change a call-coverage path. For example, hotel may check in airline
personnel before their arrival to guarantee their reservation. However, hotel personnel may be unaware of
the guests' names and so wait until their arrival to update the names.
Name Registration Information Format
For both Name Registration and Guest Information Input/Change, a guest name may consist of as
many as 15 characters, including spaces and commas. Do not use periods.
The name may be in all upper case letters, all lower case letters, or a mixture of upper case and lower case
letters. To use Integrated Directory, enter the name using one of the following methods.
•
Last name, comma, first name (for example, Jones, Fred)
•
Last name, comma, first name, space, title/middle initial/name (for example, Jones, Fred Mr)
•
Last name only (for example, Jones)
Call Coverage
Both Names Registration and Guest Information Input/Change messages contain call-coverage path
numbers. These numbers do not display but are used to configure the appropriate call-coverage
arrangements for guest extensions. Arrangements can be for voice mail, text messages, any available
coverage point, or no coverage at all.
Administer call-coverage paths on Communication Manager, and use the associated path numbers to
establish coverage arrangements at check-in. For suites, administer paths to allow one room in the suite to
be the coverage point for the other. To make customized arrangements at time of check-in (such as
coverage from one guest room to another), manually administer the path attributes at Communication
Manager.
Considerations
•
Call-coverage path numbers sent by PMS to Communication Manager for automatic
reconfiguration are limited to those administered on Communication Manager and stored in PMS.
•
A guest room extension can have a maximum of 5 digits.
•
An input in PMS of the name displayed on display-equipped phones updates Communication
Manager.
•
The
Name and Room Number/Extension
call is an emergency call or the station always is administered to have redirection. Also, certain
redirection displays will not be shown (for example, priority, intercom dialing).
Administrator's Guide for Avaya Communication Manager
November 2003
is not overwritten with a redirection reason unless the
Feature Reference
Hospitality features
1559