Avaya Communication Manager Administrator's Manual page 1625

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Individual Trunk Group Night Service does not apply to DID trunk groups.
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If Night Service is activated for a trunk group, and a power failure occurs, the trunk group
automatically returns to the Night Service mode.
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If for some reason, a phone with a trunk-ns button remains out-of-service after a system reboot
and later comes back in service, the trunk-ns lamp shows the trunk status within 10 seconds of
coming back in service. For example, a phone with a trunk-ns button may be unplugged when the
system is rebooted. If the phone is plugged back in later, the trunk status is shown on the trunk-ns
button within 10 seconds.
Interactions
Interactions for Hunt Group Night Service
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ACD
When Hunt Group Night Service is active for a split and the night-service destination is a hunt
group, the caller hears the first forced announcement for the original split. The system then
redirects the call to the Night Service destination hunt group. When an agent in the Night Service
hunt group becomes available, the call goes to that agent. If all agents in the hunt group are busy,
the caller hears the following: forced or delayed first announcement, ringback, music-on-hold or
silence, and a second announcement.
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Call Coverage
Coverage takes precedence over Night Service. When Hunt Group Night Service is active, the
NSE's normal coverage criteria and path apply. If the coverage path destination is AUDIX,
AUDIX answers with the mail of the original hunt group. If the NSE is a hunt group or split of
any type, the hunt group or split's call coverage criteria and coverage path apply. The coverage
criteria and path can be different from that assigned to the phones that are members of that hunt
group or split.
If a coverage point is a hunt group or split in Night Service, the system considers the point to be
unavailable and does not forward the call to the coverage point's NSE.
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Call Forwarding All Calls
If a hunt group or split is in Hunt Group Night Service mode and the hunt group or split's NSE has
Call Forwarding — All Calls active, the system forwards night-service calls terminating to that
NSE to its designated call-forward extension.
If the forwarded-to destination is a hunt group or split in Night Service mode, the system
terminates the call at the forwarding extension.
Interactions for Night Console Service
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Trunk Group Night Service
Activation of Night Console Service for the attendant consoles also puts trunk groups into night
service, except those trunk groups for which you administered a Trunk Group Night Service
button.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Night Service
1625