Avaya Communication Manager Administrator's Manual page 1719

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Dial Access to Attendant
When a tenant dials an attendant, it accesses its own assigned attendant group.
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Emergency Access to the Attendant
When a tenant dials emergency access, it accesses its own assigned attendant group.
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Expert Agent Selection (EAS)
For agents in an EAS system, the COR assigned to the logical agent ID (not the physical
extension) determines whether callers on hold can hear music.
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Hunt groups
The tenant number assigned to the hunt group extension determines the music source callers to
the hunt group hear while they're in queue or on hold.
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Intercept Treatment
When access to the attendant is designated as intercept treatment, the caller accesses their
assigned attendant group.
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Malicious Call Trace (MCT)
By default, MCT extensions are assigned to tenant partition 1. Therefore, if Malicious Call Trace
is enabled, any telephone with permission to call tenant partition 1 can use it.
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Multiple Listed Directory Numbers
Each Listed Directory Number is assigned to a tenant partition.
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Multiple Audio/Music Sources for Vector Delay
When an audio source is specified by a wait-time <time> hearing <treatment> vector step, the
audio source assigned to the tenant number of the active VDN is the one that plays.
If you use a wait-time <time> hearing <extension> then <treatment 2> command where the
<extension> is an audio source (assigned on the Announcements/Audios Sources screen), that
audio source will play instead of the one associated with the active VDN. For information on
administering multiple audio sources see the Avaya Communication Manager Contact Center
Call Vectoring and Expert Agent Selection (EAS) Guide.
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Music-on-Hold Access
When Tenant Partitioning is enabled, you can assign a unique source for music to each tenant. If
Tenant Partitioning on the System-Parameters Customer-Options screen is set to y , you must use
the Music Sources screen to administer music-on-hold.
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Night Service
Each tenant can have its own LDN night destination, TAAS port, or night attendant.
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PC Interfaces
You must assign each PC interface to a tenant partition.
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PC/PBX Connections
You must assign each PC/PBX Connection to a tenant partition.
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PC/(ISDN
You must assign each PC/ISDN to a tenant partition.
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Remote Access
You must assign each Remote Access barrier code to a tenant.
Administrator's Guide for Avaya Communication Manager
November 2003
Feature Reference
Tenant Partitioning
1719