Multiappearance Preselection And Preference - Avaya Communication Manager Administrator's Manual

Feature Reference

Multiappearance Preselection and Preference

Multiappearance Preselection and Preference
Multiappearance Preselection and Preference selects the call appearances you use to connect to when you
lift the handset.
Multiappearance Preselection and Preference provides multiappearance telephone users with the
following options for placing or answering calls on selected call appearances.
•
Ringing Appearance Preference
When a user lifts the handset to answer a call, the system automatically connects them to the
ringing call appearance. If there is more than one call, the user automatically connects to the
oldest (first-in) ringing call appearance. The in-use (red) lamp tracks the ringing appearance and
the answered appearance.
•
Idle Appearance Preference
When a user lifts the handset to place a call, the system automatically connects them to an idle
appearance even if an incoming call is ringing at another appearance. The in-use (red) lamp tracks
an idle appearance when the user lifts the handset.
•
Last Appearance Preference
When a user lifts the handset, they connect to the call appearance or bridged appearance last used
for a call, unless an audibly ringing call on a different appearance caused the line selection to
move. If the line selection moves, a call may be originated, answered, or unheld, depending on the
state of that appearance.
•
Preselection
Before lifting the handset to place or answer a call, the user can press a call appearance button or
a feature button to select an appearance when the in-use lamp is dark. Preselection reenters a held
call or activates a feature or the speakerphone if the telephone is so equipped.
Preselection overrides both Preference options. If the user does not lift the handset within 5
seconds after using Preselection, the selected appearance returns to idle.
You can assign a preselection feature button. For example, if a user presses an Abbreviated
Dialing button, a call appearance is automatically selected. If the user lifts the handset within 5
seconds, the system automatically places the call.
Preference dictates whether a user connects to the ringing call appearance or to an idle call
appearance. If there is no call, users automatically connect to an idle call appearance when they
lift the handset, regardless of which Preference option is assigned.
Considerations
•
Multiappearance telephones can have from 2 to 10 call appearances. One of these call
appearances is reserved for placing calls or for receiving a Priority Calling call. If a telephone has
2 call appearances and one of them is active, a nonpriority call cannot access the other call
appearance, even if the call appearance is idle. The default number of call appearances is 3.
•
The reserved call appearance is not a fixed-position button; it is just the last-idle call appearance.
For example, if a telephone has 10 call appearances, any 9 can be in use, but the tenth (last) is
reserved.
1620 Administrator's Guide for Avaya Communication Manager
November 2003